IT Officer at African Industries Group (AIG)

Responsibilities

• Provide first-level technical support to end-users via phone, email, or chat.
• Troubleshoot hardware and software issues, including operating systems and applications.
• Assist with password resets and account unlocks.
• Document all support interactions in the ticketing system.
• Escalate unresolved issues to L2 support or other relevant teams.
• Maintain inventory of IT equipment and supplies.
• Assist with onboarding new employees regarding IT setups.
• Participate in regular training and skill development.

Qualifications

• Bachelor’s Degree in Computer Science with 2 - 3 years of experience
• Basic understanding of computer hardware and software.
• Familiarity with operating systems (Windows).
• Knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills.
• Ability to work in a team-oriented environment.
• Prior experience in a help desk or support role is a plus, but not always required.