Sahara Group is a leading privately owned Power, Energy, Gas and Infrastructure Conglomerate established in 1996 with operating companies active in the downstream, midstream, upstream, infrastructure and power sectors. Sahara has presence in different locations including Africa, The Caribbean, Asia and Europe.
The Group's strategy is to replicate its succe...
The Role of the Desktop Officer is to maintain and operate computer systems and/or network.
The duties are wide-ranging and vary widely from one organization to another.
The IT Support team is charged with installing, supporting and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise .
What You'll Do
Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required for performance improvement.
Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required for performance improvement
Interface with 3rd party service providers.
Provide periodic reporting of IT Support operations.
Other duties may include: End user education and IT Project implementation
Update cash fueling data for analysis
Requirements
B.Sc in Computer Science / Engineering
Must possess good understanding of windows based applications and their interaction with the underlying operating system environment
Must possess good knowledge of windows server operating system and Network Infrastructure, hardware and software trouble shooting skills
At least 3 years qualitative experience in technology deployment or support
ITIL, CCNA, MTA/ MCSA MCSE certifications would be an added advantage.
Your Personal Attributes:
Intrinsically motivated;
Results - oriented and pragmatic with exceptional problem solving and decision making skills;
Emotionally intelligent and team player with an international outlook
Excellent and precise communication & presentation skills;
Comfortable and effective in managing and communicating with team members and stakeholders
Ability to deliver results with low levels of supervision;
Strong interpersonal skills, time management and planning skills
Strong demonstrated use of Excel, Word, and PowerPoint
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