AB Microfinance Bank Nigeria is a foreign-owned financial institution, based in Lagos state, which offers a broad range of financial services to micro, small and medium scaled business.
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Coordinate the IT change management activities within the department. The primary objective of change management is to enable beneficial changes to be made, with minimum disruption to IT services
Responsible for controlling the lifecycle of all changes and change portfolio
Ensure updates of the change management guidelines and procedures
Implement the change management guidelines and ensure compliance at all times
Conduct impact analyses, assess change readiness and identify key stakeholders
Review change requests and ensure completeness with required stakeholders
Integrate change management activities into project planning
Keep proper records of Deployment Readiness Form (DRF)
Identify and manage anticipated resistance
Follow and check the evolution of the change requests implementation
Process owner of the change management process
Deliver training sessions on change management process when required
Key player in the solution delivery lifecycle process
Define and measure success metrics and monitor change progress
Track and report issues
Ensure process improvement over time by leveraging lessons learned exercises.
Regular Post implementation review (PIR)
Develop knowledge of products and processes
Be a key player in business process re-engineering within the department
Necessary Experience and Requirements
Minimum B.Sc / HND in Computer Science, Economics or related discipline with cognate experience
Minimum of four years working experience within an IT environment and in a similar role
Good knowledge of business processes and/or Accounting
Analytical, problem solving skills and process-oriented approach to work
Self-starter, self-managed, and able to work under stress to meet deadlines
Collaborative, consultative and customer-oriented approach
Strong communicator & negotiator and Affinity with the IT world
Reliable team player with excellent communication skills
Require effective prioritization, time management, team spirit, and organizational abilities.
Excellent communication skill
Prior working experience with a Core Banking System (CBS) or a software package
Background in microfinance, banking, accounting and/or IT
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