Guest Relations Officer at Recore Limited

Description

• Serve as the primary point of contact forguests from booking to checkout, delivering high-level service that fosters satisfaction, loyalty, and a positive brand reputation.
• Coordinate across departments to ensure seamless experiences, resolve issues, and personalize stays.

Core Responsibilities
Guest Engagement & Experience:

• Provide a warm welcome and professional first impression.
• Manage check-in/check-out, answer inquiries, and offer local recommendations.
• Coordinate personalized services for VIPs and special occasions.

Service Coordination & Issue Resolution:

• Liaise with housekeeping, maintenance, and other teams to fulfilguestneeds.
• Address complaints promptly and ensure effective service recovery.

Communication & Administration:

• Maintainguestrecords and preferences to support tailored experiences.
• Trackguestreviews and relay feedback to management.
• Deploy gate codes and manageguestcommunications.
• Prepare weekly meetings and support the Property Manager.

Promotion & Business Insight:

• Actively promote hotel amenities and services.
• Gather business metrics and monitor performance targets.