IT Administrator at Bible Society of Nigeria

Location: Mainland, Lagos

Role Summary

• The IT Administrator is responsible for managing and maintaining the organization's IT infrastructure, ensuring optimal performance, security, and efficiency.
• This role includes system administration, network management, troubleshooting, and providing technical support to staff.

The Job (Key Responsibilities)

• Manage and maintain IT infrastructure, including servers, networks, and security systems.
• Provide technical support and troubleshoot hardware/software issues.
• Ensure data backup, disaster recovery, and cybersecurity measures are in place.
• Oversee software installations, updates, and licensing compliance.
• Update IT policies and enforce best practices for IT usage.
• Conduct IT training and support for staff to enhance productivity.
• Manage relationships with IT vendors and service providers.
• Monitor system performance and recommend upgrades or enhancements.
• Ensure compliance with IT standards and regulations.
• Document IT operations, procedures, and incidents for future reference.

Personnel Specifications

• HND/Bachelor's degree in Computer Science, Information Technology, or a related field.
• Professional certifications (e.g., CCNA, CompTIA, ITIL, Microsoft Certified) are an advantage.
• Minimum [5] years of experience in IT administration.
• Strong communication and interpersonal skills.

Occupational Characteristics of the Role:

• Punctuality – Ensures timely delivery of assigned IT tasks, meeting deadlines effectively.
• Forecasting and Planning – Accurately anticipates IT intervention needs and ensures year-round functionality of IT infrastructure.
• Analytical Mind – Demonstrates strong problem-solving abilities to diagnose and resolve IT-related issues efficiently.
• Technical Skills – Possesses in-depth knowledge of IT systems, networking, cybersecurity, and cloud computing.
• Conceptual Skills – Understands and integrates IT strategies with organizational goals.
• Self-Confident / Integrity – Maintains high ethical standards, ensuring data security and confidentiality.

Competencies Required:
Skills:

• Strong troubleshooting and problem-solving abilities.
• Expertise in system administration, networking, and cybersecurity.
• Knowledge of cloud services and IT infrastructure management.
• Experience with database administration and data backup procedures.
• Ability to manage and support software applications and IT hardware.

Knowledge of:

• Operating systems (Windows, Windows Server, and macOS).
• Network security protocols and best practices.
• IT compliance and regulatory standards.
• ERP, CRM, and other enterprise applications.
• Emerging IT trends and technologies.
• O365, Firewall device (Sophos)

Ability To:

• Provide effective IT support and user training.
• Monitor and optimize IT systems for efficiency.
• Develop and implement IT policies and procedures.
• Coordinate IT projects and manage vendors.
• Adapt to fast-paced and evolving IT environments.

Attitude:

• Good self-application and initiative.
• Selfless approach to teamwork and organizational success.
• A proactive and solution-oriented mindset.
• Strong commitment to continuous learning and improvement.