Information and Communication Technology (ICT / ERP) Specialist at Family Homes Funds

The Role

• The ICT/ERP specialist will be responsible for managing the FHFL ICT infrastructure and provide IT hands-on support for employees.
• The job holder will manage the back-end applications of the organization, provide ICT security and protection to the server of FHFL. Additionally, the job holder will be required to supervise the implementation, security, and maintenance of our company’s ERP and other related system.

Key Responsibilities:

• Oversee the maintenance and expansion of the organization's IT infrastructure, including servers, networks, and data centre, (hardware, software, systems, etc.), policies, procedures, and systems.
• Ensure seamless integration of ERP systems with other enterprise applications, databases, and third-party software to facilitate data flow and automation.
• Manage ERP databases, ensuring data accuracy, integrity, and security. Perform data migrations, backups, and routine maintenance.
• Provide training to end-users and support them in understanding and effectively utilizing the ERP system. Troubleshoot and resolve user issues promptly.
• Provide training to end-users and support them in understanding and effectively utilizing the ERP system. Troubleshoot and resolve user issues promptly.
• Implement and maintain security measures within the ERP system to protect sensitive data. Ensure compliance with relevant industry standards and regulations.
• Administer user access permissions and roles within the ERP system to ensure appropriate data access and security.
• Develop and maintain disaster recovery and business continuity plans for the ERP system to minimize downtime in case of unforeseen events.
• Keep abreast of industry trends, best practices, and emerging technologies related to ERP systems and ICT to recommend and implement improvements.
• Provide IT support, training, and orientation for new technology users.
• Provide support in terms of procedural documentation and relevant reports.

Requirements

• Minimum of 12 years’ experience in an IT department.
• Bachelor’s degree in information technology, Computer science or computing related qualification from a top-tier institution.
• Candidate must be a MCSE or its equivalent.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Expertise in data centre management and Data lifecycle management.
• Hands-on experience with computer networks, network administration and network installation.
• Very strong interpersonal skills and the ability to manage relationships with multiple stakeholders.