Impact Manager - Reporting, Data and Analytics (Acumen East or West Africa) at Acumen

About the role

• As the Impact Manager: Reporting, Data and Analytics you will be responsible for designing and implementing the technology solution for the programmatic MEL framework.
• That is potentially adapting existing solutions like Salesforce and Google sheets, or creating/identifying new technology solutions, to ensure that the MEL framework has a functioning and efficient technology platform, routine reporting on key data points.
• We expect the role to focus on continual identification of system and data management and reporting improvements. We expect candidates to be highly technically efficient with data and software solutions with growing skills in the use of AI. 
• You will work closely with the Impact Manager: Monitoring, Evaluation and learning. The Impact Manager: Monitoring, Evaluation and Learning will focus on MEL framework design and implementation and adaptive learning. 
• Additionally, you will work closely with other Impact & Insight staff based in the UK and in East and West Africa. 
• The postholder is expected to travel occasionally within the region. 

Accountabilities include
MEL framework design and implementation:

• Support the implementation of the programmatic MEL framework (including MEL plan, data collection plan, data management plan, quality assurance protocols, results framework) through providing a functioning technology solution to support data collection, management and reporting 
• Work collaboratively with the Impact Manager: Monitoring, Evaluation and Learning to co-develop quarterly reporting processes and reports on key metrics and KPIs (including financial KPIs for companies), for sharing with a range of stakeholders (This role to focus on the technology platform e.g. Power BI or Airtable and develop dashboards)
• Carry out data analysis to derive insights in collaboration with the Impact Manager: MEL 
• Develop infographics using data visualisation software and tools 
• Close collaboration with Finance to quality assure and integrate finance data with impact data - including reporting on Impact Linked Finance initiatives.

Programme data management:

• Ensure that data is collected and managed in line with best practices
• Liaise with Compliance and Legal team to ensure we are following best practices on data consent, use, management, retention, reporting, protection and security approaches. 
• Integrate data, from a range of data sources, to produce reports (through Power BI or similar)
• Be the point person for all impact data requests.

Knowledge Management and Learning:

• Set up an internal Knowledge Management system for the programme and co-develop the programme knowledge management system.
• Work closely with Programme Insights team to ensure lessons are captured and knowledge management processes are followed. 
• Work closely with the Programme Insights team to ensure qualitative data is managed in line with best practices. 
• Actively support any programmatic evaluations that are required by donors by ensuring all data needs are met.

Capacity building - team and partners:

• Capacity building team members to use technology for MEL implementation
• Capacity building partners (organisations) to engage with technology for reporting. 
• Development of training materials and training sessions to upskill staff and partners with a range of skills in this space
• Support lower capacity organisations to develop their own internal reporting systems in line with programmatic needs 
• Site visits to monitor partner data management and reporting systems
• Quarterly reporting on data quality from partners.

Skills and qualifications

• At least  8 years of professional experience, including at least 3 years of experience in developing and managing data systems, MEL databases, and reporting tools
• Strong hands-on experience in Monitoring, Evaluation and Learning (MEL) for complex, multi-country programmes
• Demonstrated ability to strengthen the use of data for decision-making across different organisational levels
• Strong skills in data analysis and data visualisation
• Experience setting up routine reporting systems (actuals vs targets) for quarterly and annual reporting
• Experience using technology to support MEL in field and country contexts, including mobile data collection
• Experience working with compliance teams on data governance and best practices
• Experience building or using Salesforce-based data management and reporting systems
• Interest or experience in AI solutions or AI agents for MEL
• Experience in Impact Linked Finance / Value for Money / SROI / Cost–Benefit analysis
• Project management qualification
• Experience working in multi-country, matrix-managed environments
• Experience in gender and youth programmes or working with private sector partners
• Familiarity with Power BI, Airtable, Salesforce or similar tools.