ICT Support Officer at Engineering Automation Technology Limited (EATECH)

Responsibilities

1. Technical Support: Provide technical assistance to end-users (employees or clients) by troubleshooting hardware and software issues, both in person and remotely.
2. Hardware Maintenance: Maintain and repair computer systems, peripherals (printers, scanners, etc.), and other ICT equipment.
3. Software Support: Install, configure, and update software applications, operating systems, and drivers on user devices.
4. Network Support: Assist with network configuration, connectivity issues, and security protocols. Troubleshoot network-related problems.
5. User Training: Conduct training sessions to educate end-users on how to use ICT tools and software effectively.
6. Documentation: Create and maintain documentation for hardware and software configurations, troubleshooting procedures, and user guides.
7. Security Management: Implement and maintain security protocols, such as antivirus software, firewalls, and data backups, to protect against cyber threats and data loss.
8. Inventory Management: Keep track of ICT assets, including hardware and software licenses, and manage procurement and inventory processes.
9. Collaboration: Collaborate with IT teams and vendors to resolve complex technical issues and implement IT projects.
10. Problem Solving: Diagnose and resolve technical problems efficiently and provide timely solutions to minimize downtime.

Qualifications:

1. A bachelor's degree in computer science, information technology, or a related field. Relevant certifications and work experience in lieu of a degree.

Skills:

1. Technical Proficiency: Strong technical skills in computer hardware, software, and networking are essential. This includes familiarity with various operating systems (Windows, macOS, Linux) and the ability to troubleshoot common technical issues.
2. Communication: Excellent verbal and written communication skills are crucial for explaining technical concepts to non-technical users and documenting processes and solutions.
3. Problem-Solving: Strong problem-solving skills are necessary to diagnose and resolve technical issues efficiently. The ability to think logically and critically is vital.
4. Attention to Detail: Being meticulous and thorough when diagnosing and documenting technical issues is important for maintaining accuracy and preventing future problems.
5. Adaptability: The IT landscape is constantly evolving. You must be adaptable and open to learning new technologies and approaches.
6. Time Management: Effective time management and prioritization skills are necessary to handle multiple support requests and meet deadlines.
7. Teamwork: Collaboration with other IT professionals and departments is common. Being a team player and able to work well with others is essential.
8. Cybersecurity Awareness: Understanding basic cybersecurity principles and best.
9. Remote Support: Proficiency in providing remote support to off-site or remote employees.