ICT Officer at Save The Slum Initiative

Reports To: IT Manager/Area Support Manager 
Contract: 3 Months | Start: Immediate

ABOUT SAVE THE SLUM INITIATIVE

Save the Slum Initiative (STSI), established in 2016, improves welfare and protection of children, women, and vulnerable groups affected by armed conflict. We focus on WASH, Health, Protection, and Livelihood programming, partnering with UNICEF, IOM, UNFPA, having reached over 1 million people across Nigeria.

POSITION SUMMARY

Establish, implement, and maintain ICT systems and procedures for humanitarian operations, ensuring optimal infrastructure performance to support effective service delivery to displacement-affected communities.

KEY RESPONSIBILITIES

Technical Infrastructure (40%)

• Establish/maintain ICT systems, hardware, software, network infrastructure across offices
• Manage Microsoft Office 365, SharePoint, cloud storage systems
• Implement backup systems, UPS, solar power infrastructure
• Monitor ISP links, network optimization

System Administration (35%)

• Provide technical support through helpdesk, on-site assistance and managing of organizations social media accounts
• Configure user accounts, security settings, access permissions
• Troubleshoot hardware/software issues (desktops, laptops, mobiles)
• Implement cybersecurity measures, data protection protocols
• Conduct system updates, patches, preventive maintenance
• Manage ICT equipment inventory, software licenses

Field Support (15%)

• Visit field offices for technical support, new ICT installations
• Train field staff on ICT systems, software, security procedures
• Coordinate with vendors/service providers for procurement/maintenance
• Support emergency response ICT needs during crises
• Ensure compliance with organizational ICT policies

Documentation & Reporting (10%)

• Maintain ICT asset records, configurations, service requests
• Prepare monthly system performance, incident resolution reports
• Document SOPs, user manuals
• Contribute to ICT strategy, budget planning
• Ensure data protection, information security compliance

REQUIRED QUALIFICATIONS

Education & Experience

• Bachelor\'s in Computer Science, IT, Computer Engineering, or related field
• 3-5 years ICT Officer experience in humanitarian/development organizations
• Network management, cloud computing, system administration experience
• Experience in complex/volatile environments, preferably Nigeria
• Solar energy systems, power management knowledge

Technical Skills

• Microsoft Office 365, SharePoint, Access proficiency
• Microsoft Power Platform (Power Apps, Automate, BI) knowledge
• ERP systems (Unit 4 Agresso), Excel VBA/Macro experience
• Cisco cloud network infrastructure understanding
• Cyber security best practices, data protection protocols

Personal Competencies

• English fluency (Hausa/other Nigerian languages preferred)
• Strong analytical, problem-solving skills
• Excellent communication, interpersonal abilities
• Independent work, multi-priority management
• Flexibility, adaptability to changing environments
• Cultural sensitivity, humanitarian values commitment

WORKING CONDITIONS & BENEFITS

Field Requirements

• Office-based with 30% field visits to remote locations
• Occasional challenging environment work, limited infrastructure
• Outside normal hours work for system maintenance
• Valid driver\'s license, independent travel ability

PARTNERSHIPS & COORDINATION

• Internal coordination with all program departments
• External partnerships with vendors, service providers, government agencies
• Emergency response team support during crisis situations

APPLICATION REQUIREMENTS

• Cover letter addressing technical experience, humanitarian motivation
• Detailed CV highlighting relevant experience, projects
• Academic certificates, professional certifications