ICT Officer at Green Field Health Management Limited

Responsibilities and Attributes
Individual tasks vary depending on the type of technical support you are providing, but in general, you'll need to:

• Devise systems to support the implementation of strategies set by the Head of ICT.
• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time.
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology.
• Conduct electrical safety checks on computer equipment.

Job Requirements
The candidate must possess the following:

• Minimum of First Degree or its equivalent in Computer Sciences or related field.
• Minimum of 5 years post-NYSC experience in a technical IT role.
• Knowledge of databases, statistical/ epidemiological tools, and Microsoft office suite.
• Knowledge of Computer Software and Hardware systems.
• Knowledge of Graphics design, Programming, Networking, etc. will be an advantage.
• HMO experience is an added advantage.

Key Competencies / Personal Traits:

• Good written and oral communication skills in English.
• Excellent interpersonal skills with the ability to convey information clearly to users and grasp perceived difficulties.
• Excellent diagnostic skills and ability to exercise good judgment in the resolution of problems.
• Ability to multi-task and prioritize to meet deadlines.
• Ability to learn on the fly and stay up to date with the latest technology.
• Reliability, integrity, and confidentiality.
• Customer-centric mindset with a high degree of both pro-activity and responsiveness.