Human Resources Officer at U-Connect Human Resources Consulting

Job Objective

This role supports the Human Resources Team in its administrative and operational function which includes recruitment, onboarding, compensation and payroll administration, policy implementation, HMO administration, and Exit process management in line with company procedure and policies. This role is also responsible for providing and analysing HR data for decision making and provision of reporting dashboards and metrics.
Job Duties

• Administration of Regulatory Remittances such as PAYE, PENCOM, NSITF and obtainment of compliance certificates
• Maintain accurate and up to date records of all employee data in specific staff files, HR folders on SharePoint and on the HRIS (ERP)
• Manage, document, resolve or escalate employee welfare issues and take or recommend appropriate solutions or action
• Registration and administration of Health Insurance, Group Life/Group Personal Accident and other appropriate welfare benefits to employees
• Operational and administrative support to HR Business Partner’s for the respective SBU’s in the areas of recruitment, leave administration, documentation and compliance
• Support the HR Operations manager in the automation of HR Processes and other operational tasks
• Support the development and implementation of HR initiatives and systems
• Administer and maintain HR database and systems, including ERP and SharePoint and all other relevant platforms
• Monitor compliance with HR Policies and Processes and provide compliance reports
• Initiate and carry out the scheduled HR Policy reviews and updates in collaboration with stakeholders
• Provide support to the Head of Human Resources and HRBP’s in coordinating performance management activities across the SBUs.
• Perform any other duties assigned by the Head of Human Resources

Education/Knowledge, Skills, Attributes, Experience & Other Requirements

• Minimum of a good first degree in management, humanities, or social sciences
• CIPM, HRCI or SHRM-CP or other professional qualifications relevant to the role would be an advantage.
• Minimum of 3–5 years' experience in a similar role
• Excellent written and verbal communication skills, strong attention to detail and strong organizational skills
• Target oriented and focused
• Ability to work and deliver results in a high-pressure environment, balanced between strategic and operational focus
• Excellent interpersonal skills and with pleasant and outgoing personality
• Strong digital literacy with strong knowledge and abilities using SharePoint as an administrator and Microsoft, particularly Excel and PowerPoint.
• Strong abilities and understanding of Microsoft Dynamics 365
• Experience utilizing Microsoft office suite
• Must be able to meet strict delivery timeliness
• Ability to be proactive and forward thinking
• Knowledge and understanding of relevant laws and regulation

Key Performance Indicators

• Accuracy and completeness of staff information and data.
• Ease of tracking and retrieving up to date staff information.
• Effectiveness of service delivery and support to the business.
• Quality and Turnaround Time (TAT) on delivery of assigned tasks.
• Quality, effectiveness and timeliness of communication and feedback.
• Level of staff satisfaction & engagement.
• Response time to staff welfare issues.
• Quality, timeliness, and effectiveness of solutions.
• Accuracy and value of data provided.
• Quality of & impact of initiatives & solutions and speed of implementation.
• Compliance with Policies and Procedures