Human Resources Manager at Uncle Stan's Foods

Job Summary

• The Human Resources Manager will oversee all aspects of HR management at Uncle Stan’s Foods, ensuring the efficient implementation of HR policies, employee engagement, compliance with labour laws, and the alignment of workforce planning with the company’s operational and growth objectives. This role requires a proactive leader capable of handling multi-outlet staff needs in a fast-paced quick service restaurant (QSR) environment.

Key Responsibilities

Recruitment & Onboarding

• Develop and implement effective recruitment strategies to attract qualified candidates.
• Oversee end-to-end hiring processes, including job postings, interviews, selection, and background/guarantor checks.
• Ensure new employees undergo structured onboarding and orientation programs.
• Maintain a talent pipeline for critical positions.

Employee Relations & Engagement

• Serve as the primary point of contact for employee concerns and grievances.
• Promote a positive workplace culture across all outlets.
• Organise staff welfare activities, recognition programs, and engagement initiatives to improve morale.
• Address misconduct and conflicts promptly while ensuring fair and consistent disciplinary action.

Policy Development & Compliance

• Develop, review, and enforce HR policies in line with Nigerian labour laws and QSR industry best practices.
• Ensure all branches comply with company rules, labour laws, and health & safety regulations.
• Keep management updated on changes in employment legislation.

Performance Management

• Coordinate the company’s performance appraisal process.
• Collaborate with department heads to set Key Performance Indicators (KPIs) for all roles.
• Monitor and evaluate employee performance, providing guidance for improvement.

Training & Development

• Conduct training needs analysis for all departments.
• Organise periodic training sessions for customer service, food safety, leadership, and compliance.
• Develop career development plans for high-potential employees.

HR Administration

• Maintain accurate HR records, personnel files, and HRIS data.
• Manage staff attendance, leave requests, and absenteeism reports.
• Oversee payroll inputs and staff benefits administration.
• Ensure proper documentation of all HR actions and decisions.

Workforce Planning & Retention

• Forecast staffing needs for new and existing outlets.
• Develop retention strategies to reduce staff turnover.
• Identify and groom internal talent for leadership roles.

Key Performance Indicators (KPIs)

• Staff turnover rate maintained within company targets.
• Recruitment cycle time (vacancy to hire) kept within agreed limits.
• 100% compliance with company policies and labour regulations.
• Timely completion of performance appraisals.
• Improved employee engagement scores.
• Reduction in disciplinary cases due to proactive staff management.

Qualifications & Requirements

• Bachelor’s degree in Human Resource Management, Business Administration, Industrial Relations, or related field.
• Professional HR certification (CIPM, SHRM, or equivalent) is an advantage.
• Minimum of 5 years HR management experience, preferably in the QSR, retail, or hospitality sector.
• Strong understanding of Nigerian labour laws and HR best practices.
• Excellent communication, leadership, and conflict-resolution skills.
• Proficiency in HRIS and Microsoft Office Suite.
• Ability to multitask and thrive in a fast-paced, multi-location operation.

Working Conditions

• Based at Head Office but with periodic visits to outlets for HR supervision.
• Fast-paced QSR environment requiring flexibility, responsiveness, and people skills.