Role Summary
As Human Resources Manager, you will lead the end-to-end HR strategy and execution across Sweet Sensation’s multiple locations. You will play a critical role in driving organizational performance, workforce engagement, compliance, and talent growth within a fast-paced, customer-focused environment. The ideal candidate is both strategic and hands-on — capable of designing scalable systems while effectively managing day-to-day HR operations across multiple locations. You will also ensure that HR policies and people practices are aligned with the company’s goals and culture, supporting both accountability and a thriving employee experience.
Key Responsibilities:
Talent Acquisition & Workforce Planning
- Lead full-cycle recruitment for head office, outlet, and factory roles, from job design to onboarding.
- Develop data-driven sourcing strategies to attract high-performing talent in a competitive market.
- Oversee structured and engaging onboarding experiences that reflect the companys brand.
People Operations & Employee Relations
- Act as a trusted liaison between staff and management, fostering a values-driven culture.
- Address and resolve employee concerns, grievances, and disciplinary matters with fairness and professionalism.
- Champion initiatives that promote a positive, respectful, and productive work environment.
Policy, Compliance & HR Administration
- Ensure compliance with federal and state labor laws, health & safety standards, and internal SOPs.
- Maintain up-to-date HR policies, employee handbook, and procedural documentation.
- Oversee attendance, payroll coordination, staff records, and statutory remittances in collaboration with relevant units.
Learning, Development & Capability Building
- Design and deliver training programs that enhance technical, soft, and leadership skills across staff tiers.
- Partner with department heads to drive learning pathways, succession planning, and career development.
- Evaluate training effectiveness and maintain learning records for compliance and planning.
Performance & Execution Management
- Lead and embed performance management systems, including KPIs, appraisals, and feedback loops.
- Support line managers in developing performance improvement plans and coaching conversations.
- Analyze HR and performance metrics to identify trends, risks, and opportunities for improvement
Retention, Engagement & Culture
- Drive employee engagement initiatives and internal communications that boost morale and productivity.
- Lead exit interview processes and synthesize learnings into actionable retention strategies.
- Champion a culture of recognition, growth, and alignment with the company’s mission and values
Required Qualifications & Experience:
- Bachelor’s degree in Human Resources, Industrial Relations, Business Administration or related field. (Master’s degree and/or CIPM certification is a strong advantage.)
- Minimum of 7–10 years progressive HR experience, including at least 5 years in an HR leadership role.
- Proven HR experience in a QSR, FMCG, hospitality, or multi-unit environment is highly desirable.
Key Competencies:
- Deep knowledge of Nigerian labor law, HR best practices, and performance management systems.
- Strong interpersonal and conflict-resolution skills, with emotional intelligence and professional discretion.
- Results-driven and execution-oriented, with the ability to lead through influence.
- Proficiency in HRIS, Microsoft Office Suite, and familiarity with payroll systems.
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