Human Resources & Administration Officer (Maternity Cover) at WaterAid

Job purpose

• For WaterAid Nigeria to deliver its impact, its internal operations and ways of working must mirror efficient and best practice models.
• The role of the Human Resources & Administration Officer is pivotal to achieving this as part of the People and Organizational development.
• This role will be accountable for delivering high quality operational and tactical human resources management processes in a manner that is responsive to changing people needs.

Accountabilities

Human Resources

• Deliver quality operational HR processes for the CP including support for recruitment, orientation & on boarding of new employees etc.; primarily accountable for employee leave management, employee welfare and benefits management (including liaising effectively with third party providers of employee benefits -health insurance, life insurance, travel insurance, pension fund administrators) etc. 
• Maintain efficient and ‘audit ready’ processes/systems for handling employee and other HR related documents.
• Ensure HR documentation, files and records especially staff files are well maintained, complete and up to date.
• Support CP staff to comply with all elements of WaterAid performance management processes and proactively seek potential opportunities /providers of learning and development priorities agreed by staff in their development plans
• Lead in designing content and planning of annual staff retreat and other HR related events for the CP.
• Support the HPOD to deliver timely reports of a routine nature to WAUK on in-country HR activities; manage CP input to key WaterAid people processes including inputs to salary surveys, employee engagement surveys etc. 
• Support State offices teams to deliver qualitative people management: administration, employee documentation performance management and other HR related solutions. 
• Provide on demand institutional strengthening support WaterAid partners: NGOs, CBO, private sector entities and community groups to strengthen people management practices.
• Support in the resolution of gaps in WANG HR processes and system as may be identified from internal and external audits.
• Serve as the wellbeing champion for the CP and promote wellbeing initiatives.

People Leadership

• Contribute to creation and maintenance of a positive environment conducive for high performance within the team.

Administrative systems and processes

• Identify gaps in WaterAid processes and systems hindering the smooth and efficient running and make recommendations for the continuous improvement of the effectiveness and efficiency of WANG administrative management systems and processes.

Person Specification

Essential Criteria

• University degree in Human Resources Management , Social Sciences, Administration, Management or Law
• Minimum of 3 years’ working experience in a similar role. Previous work in the development sector will be a distinct advantage
• Prior experience managing people as a direct supervisor
• Good knowledge of basic HR processes and systems
• Ability to develop budget and to work on spreadsheet, familiarity with basic accounting principles
• Strong communication skills in written and oral English
• Commitment to WaterAid’s values and a working style that reflects these.
• Strong IT skills particularly MS Word, Excel and Outlook, with experience of using HR databases, online recruitment tools and Intranet
• Analytical and numeracy skills, to produce and distill accurate information.

Desirable

• HR/Legal background
• Masters degree
• Professional certification in HR management

Skills / Abilities / Personal Qualities

• Strong time management skills, and ability to prioritise multiple, competing tasks, sometimes under pressure.
• Self-motivated person able to work without close supervision.
• Excellent analytical skills, exceptional oral and written communication skills
• Exceptional people and relationship skills; excellent ability to work with teams in an inclusive manner.
• Ability to establish and maintain effective working relations with relevant internal and external stakeholders, with sensitivity and respect for diversity.
• Organizing, Planning and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Initiative — willingness to take on responsibilities and challenges.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.