Human Resource Manager at Bosak Microfinance Bank Limited

Job Summary

• We are seeking an experienced and strategic HR Manager to lead our Human resources function at Bosak Microfinance Bank Limited.
• The ideal candidate will develop and implement HR strategies that align with our mission to serve micro-clients and support organizational growth in the microfinance sector. 
• This role requires a proactive leader with expertise in talent acquisition, employee engagement, and compliance with regulatory requirements specific to the financial services and microfinance industry. 
• The HR Manager will play a critical role in building a motivated, skilled workforce capable of delivering exceptional service to our unique client base.

Key Responsibilities
Strategic HR Leadership:

• Develop and execute HR strategies aligned with Bosak Microfinance Bank’s goals of financial inclusion, client empowerment, and operational excellence.
• Collaborate with senior management to identify workforce needs that support the bank’s growth in serving micro-clients and expanding outreach.
• Design and implement HR policies that reflect the bank’s commitment to simplicity, professionalism, and respect—core values driving our operations.

Talent Acquisition and Retention:

• Oversee recruitment processes to attract talent with a passion for financial inclusion and experience in microfinance or related sectors.
• Develop targeted hiring strategies to fill roles such as loan officers, deposit mobilization officers, and customer service staff who understand the needs of low-income and market-trader clients.
• Implement retention programs, including competitive remuneration, career development opportunities, and employee welfare packages, to maintain a motivated workforce.

Employee Development and Training:

• Identify training needs specific to the microfinance industry, such as customer relationship management, microcredit risk assessment, and regulatory compliance.
• Design and deliver training programs to enhance employee skills in serving micro-clients, managing group lending methodologies, and promoting savings culture.
• Foster a culture of continuous learning to support career progression and organizational adaptability in a dynamic industry.

Performance Management:

• Establish a performance management system that ties individual and team goals to the bank’s objectives, such as deposit growth, loan portfolio quality, and client satisfaction.
• Conduct regular performance appraisals and provide actionable feedback to drive productivity and accountability.
• Ensure performance metrics reflect the bank’s focus on serving underserved communities effectively and profitably.
• Compliance and Risk Management
• Ensure HR practices comply with Nigerian labor laws, Central Bank of Nigeria regulations, and Microfinance industry standards.
• Maintain accurate employee records and oversee payroll processes to ensure timely and error-free compensation aligned with industry benchmarks.
• Mitigate HR-related risks by enforcing policies on workplace safety and ethical conduct.

Employee Engagement and Culture:

• Cultivate a family-like, collaborative work environment that mirrors the bank’s client-centric approach, fostering teamwork and mutual support.
• Implement wellness and engagement initiatives to address the stresses of working with low-income clients and market traders, ensuring employee resilience.
• Act as a liaison between management and staff, promoting open communication and prompt resolution of employee concerns.

HR Operations and Reporting:

• Manage day-to-day HR operations, including onboarding, benefits administration, and exit processes, with a focus on efficiency and employee satisfaction.
• Monitor and report HR metrics (e.g., turnover rates, training effectiveness) to inform strategic decisions and demonstrate HR’s impact on organizational goals.
• Oversee budgeting for HR activities, ensuring cost-effectiveness while maintaining competitive employee welfare packages.

Qualifications and Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Professional certification (e.g., CIPM, SHRM, CIPD) is mandatory.
• Minimum of 7 years of progressive HR experience, with at least 3 years in a managerial role within the microfinance, banking, or financial services sector.
• Strong understanding of microfinance operations, including group lending methodologies, financial inclusion principles, and regulatory frameworks.
• Proven expertise in talent acquisition, employee development, and succession planning.
• Excellent leadership and team management abilities, with a focus on motivating diverse teams.
• Strong analytical and problem-solving skills to address complex HR challenges.
• Proficiency in HR software, Microsoft Office Suite, and payroll systems.
• Exceptional communication and interpersonal skills to engage employees and stakeholders effectively.
• Passion for financial inclusion, adaptability to a fast-paced environment, and a commitment to fostering an inclusive, growth-oriented workplace.