HR Operations Specialist at Prospa Inc

We’re looking for a HR Operations Specialist to join our growing People team.

The position holder will be required to support the designing, setup and execution of people operation functions that operationalise an inspiring employee experience by driving communication, simplification and automation of the employee life cycle in line with the company Mission.

This role will be accountable for seamless companywide communication, people shared services, process, and systems improvement through collaborative stakeholder engagement.

About us

Prospa is building the operating system for 40m Nigerian entrepreneurs. With our mobile app business owners can open a business bank account in 5 minutes and get powerful tools to run a business (Invoicing, CRM, Inventory, e-commerce +More).

Prospa is backed by Y Combinator, Global Founders Capital, Liquid 2 Ventures. Immad Akhund CEO of Mercury, Karim Atiyeh CTO of Ramp, executives from Square, Facebook, and Nubank and many other well respected angels and funds.

What you’ll do

• Manage companywide communication process
• Ensure all policies and processes are properly documented and communicated across the team
• End to end process documentation, KPIs/OKRs, and dashboards (daily, weekly and monthly, quarterly) in order to drive a continuous improvement culture and accountability to stakeholders
• Provide hands-on program management of our core HR services (Hub), partnering with the Talent Manager, HRBPs, team members and functional stakeholders
• Drive high quality execution of HR Operations shared service function including but not limited to the following: Analyze & diagnose problems, maintain test plans, Provide daily support to the stakeholders and Publish reports, monthly dashboards for internal stakeholders
• Implement new employee initiatives for employee engagement and productivity
• Working closely with HRBPs to drive the high-performance culture through performance management system and people analytics
• Manage and own seamless on-boarding and off-boarding process
• Take ownership and lead the implementation of new process by implementing defined action plans
• Conduct analysis and gain feedback on processes/procedures
• Support the design of new processes
• Define and secure agreements on SLAs between the PeopleOps team and the client functions/vendors
• Support and guide employees on HR enquiries and requests
• Implement new employee initiatives for employee engagement and productivity
• Work closely with operations and HRBPs, to ensure that team members have access to required work tools and resources
• Support employee travel requirements in co-ordination with facilities team like: Visa, Permits, travel tickets, accommodation, etc.
• Support seamless on-boarding and off-boarding process
• Must be an expert in HRIS and contribute to management of employee data.

What you’ll need

• Bachelor's Degree in business, Human Resources or a related field
• Demonstrated experience working in a Shared Service Office/HR or company Operations team.
• Minimum of 3 years' experience in Operations/Human Resource management
• Strong business ability to innovate and engage stakeholders
• Self-motivated individual able to motivate a team
• Collaborative approach, able to work in a team setting
• Excellent attention to detail and be well organized
• Excellent active speaking, writing, listening, reasoning, negotiation, and presentation skills
• Ability to thrive and keen on working within a high growth, fast paced, start-up style environment
• Self-motivated with ability to meet deadlines independently and as part of a team
• Sound judgement and confidentialit

Benefits

Here’s just some of our perks:

• Competitive Salary
• Medical cover
• Paid time off (leave days)
• Work tools
• We invest in our employees through career development & opportunities