HR / Admin Officer at TENN Microfinance Bank Limited

Job Profile

• The HR & Admin Officer is responsible for providing comprehensive support across Human Resources and Administrative functions.
• The role ensures effective management of Recruitment & Selection, Administrative Operations, Compensation & Benefits, Performance Management, and Employee Engagement, while maintaining compliance with company policies and labor laws.
• This role requires a professional with CIPM certification, capable of managing multiple stakeholders and contributing to strategic HR and administrative initiatives.

Key Responsibilities
Recruitment & Selection:

• Draft job descriptions, post vacancies, screen candidates, and coordinate interviews.
• Facilitate onboarding and orientation programs for new hires.

Administrative Operations:

• Maintain accurate employee records, HR files, and HRIS data.
• Manage office administrative tasks, including procurement of office supplies, asset tracking, and facility management support.

Compensation & Benefits:

• Assist with payroll processing and benefits administration.
• Address employee queries related to compensation and benefits.

Performance Management:

• Support performance appraisal processes, collect and track employee goals and evaluations.
• Assist in preparing performance reports for management review.

Stakeholder Management:

• Liaise with line managers, department heads, and external partners to address HR and admin-related issues.
• Provide guidance to employees on HR policies, procedures, and administrative processes.

Compliance & Reporting:

• Ensure adherence to company HR policies, labor laws, and regulatory requirements.
• Prepare accurate HR and administrative reports for management.

Process Improvement:

• Identify gaps in HR and administrative processes and recommend solutions for efficiency and enhanced employee experience

Key Accountabilities:

• HR Operations: Ensure HR processes run efficiently, accurately, and in line with company standards.
• Employee Engagement: Maintain high employee satisfaction through effective support and communication.
• Administrative Efficiency: Ensure smooth office operations, including facilities, assets, and office supplies.
• Compliance & Reporting: Submit accurate and timely HR and admin reports; maintain compliance with CIPM standards and labor laws.
• Stakeholder Collaboration: Build strong working relationships with internal departments and external partners.

Key Skills, Experience and Qualifications required

• BSc or HND in Human Resources, Business Administration, or related field.
• CIPM Certification required.
• Minimum of 2–3 years of HR generalist experience, including exposure to HR lead responsibilities.
• Strong knowledge of Recruitment & Selection, Compensation & Benefits, Performance Management, and administrative operations.
• Excellent organizational, administrative, and stakeholder management skills
• Excellent communication and interpersonal skills.
• High integrity, discretion, and professionalism.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and stakeholders.
• Resilience and persistence in challenging situations