Housekeeping Supervisor at Skipper Seil Group - SNL

Job Description

• Main job responsibility for a Guest House Manager is to supervise support staff, such as cooks and housekeepers, and direct their daily duties. The guest house manager is responsible for keeping track of lodging inventory and cleanliness, coordinate the kitchen and canteen services.
• Additional professional duties include maintaining records of incoming and outgoing guests, double-checking guest house maintenance work, and attending to guests' personal requests.
• These duties are important because they ensure that everything around the guest house runs efficiently.

Responsibilities

• Provide upscale guest service experiences for guests throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Manage canteen, design the menu, do local purchase in sync with the local accounts team
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and formalities
• Promptly address guests’ requests, like room cleaning, repairs etc
• Actively listen to and resolve complaints
• Ensure guests receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our guest house services, including breakfast and dining options
• Promote all guest house amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Liaise with Housekeepers, Cookand Wait Staff to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze guest feedback from hotel book
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel chains.

Requirements
Experience:

• 2 - 4 years work experience.

Skills:

• Time management skills.
• Attention to detail.
• Communication skills.
• Interpersonal skills.
• Flexibility.
• Customer service.
• Housekeeping hard skills.
• Refine your organizational skills.

Salary
N120,000 - N150,000 monthly.