Housekeeping Room Attendant at Premium Swiss Hospitality

Job Summary

• Performs routine duties in cleaning and servicingguestrooms and baths under the supervision ofthe housekeepingsupervisor.
• Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also be able to addressguest requestsand problems.
• He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/services and also thehotel's procedures/standards.
• Additionally, maintain complete knowledge of correct maintenance and use of equipment.

Duties and Responsibilties

• Enters and prepares the room for cleaning.
• Duststhe room and furniture.
• Replenishesguestroomand bath supplies.
• Cleans the bathroom.
• Cleans the closet.
• Vacuums and racks the carpet.
• Checks and secures the rooms.
• Replenishamenitiesaccording to the operational standards.
• Deliver and retrieve items onloanto guests e.g. iron and ironing boards
• Ensuresecurityof guest rooms and privacy of guests
• Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning, etc.) as required
• Cleans guest bathroom/bedroom/floor corridor.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Maintain positiveguest relationsat all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with the cleanparto the designated layout.
• Remove soil, dirt,soapbuild-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue, and bathroom amenities in the correct amount and location.
• Inspect the condition of bathrobes and replace soiled/damaged ones.
• Remove dirty bed linen andmakeupbed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks incheck-outrooms, removing dust and debris. Ensure the correct amount and placement of hangers, extra blankets/pillows, andluggage rack.
• Dust and polish all furniture.
• Realign furniture to the floor plan.
• Responsible for replenishment of guestcomplimentarywater.
• Responsible for the cleanliness and maintenance of his work area.
• Responsible for the Hotel property in the work area.
• Attends to guest calls, guest requests /guest complaints in the area assigned to him.
• Authorise to enter in guestrooms for cleaning and providingturndown servicesas per requirement.
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfactionscore.
• Update the status of rooms cleaned on the assignment sheet.
• Return and restock the cart at the end of the shift.

Prerequisites

• Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Requirements

• Education: A Secondary School Diploma is preferred, Physical mobility and stamina are required, Ability to follow instruction, a Detail-oriented, Professional attitude is required, Ability to work independently.
• Experience: Previous hotel-related experience desired.