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  • Posted: Mar 31, 2020
    Deadline: Not specified
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    Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients. ...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
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    Housekeeping Manager

    Zip/Postal Code: 100001
    Industry: Hospitality

    Job Summary

    • Manager is responsible for planning, organizing, and developing the overall operation of the housekeeping department.
    • He/ She must ensure the environment meets the minimum standards of habitability as set by the organization, compliance with hygiene and cleanliness standards and also present a potential health and safety hazard free environment to guests and employees.

    Duties and Responsibilities

    • Ensuring that the policies and procedures are implemented to support the activities of the organization and to guide team members and guests.
    • Train team members and other employees on cleanliness, tidiness and hygiene standards
    • Schedule shifts and arrange for replacements in cases of absence and oversee housekeeping operations on a daily basis
    • Monitor and replenish cleaning products stock including (but not limited to) floor cleaner, bleach and rubber gloves
    • Check rooms and common areas, including stairways and lounge areas, for cleanliness
    • Effectively manage staff and resources providing a satisfying housekeeping service
    • Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively
    • Ensure efficient use of departmental resources and order supplies for the housekeeping department
    • Assist guests to resolve complaints and specific housekeeping needs
    • Responsible for ensuring that beddings and towels are laundered as scheduled.

    Requirements

    • Minimum of BSc / HND in Business Administration or related field
    • 3 years’ experience managing a team of housekeeping employees through motivation, coaching and development
    • Self-control is necessary to handle difficult people appropriately
    • The ability to think critically over housekeeping issues and proffer cost-effective solutions
    • Excellent organizational and team management skills
    • Good listening, diplomatic and effective interpersonal skill
    • Passionate about a hygienic environment and pays attention to details
    • Proficiency with the use of MS Office to create report and track daily use of housekeeping equipment.

    Method of Application

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