Housekeeping Manager at Accor Hotel

Job Description

• The Housekeeping Manager plays a pivotal role in delivering an exceptional guest experience by ensuring that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, comfort, and aesthetics. This role requires a hands-on leader with strong attention to detail, excellent team management skills, and the ability to drive productivity while maintaining luxury service levels.

Duties And Responsibilities

Operational Leadership:

• Oversee the daily operations of the housekeeping department, ensuring consistency and excellence in cleanliness across all areas of the hotel.
• Lead morning briefings and daily planning meetings with housekeeping supervisors and team members.
• Coordinate room assignments and prioritize cleaning based on arrivals, departures, VIPs, and guest preferences.
• Ensure readiness of rooms and common areas before peak check-in times, collaborating closely with Front Office.

Team Management & Development

• Recruit, train, mentor, and evaluate the housekeeping team to maintain a high-performance, service-oriented culture.
• Conduct ongoing training on cleaning techniques, safety protocols, grooming standards, and customer service.
• Monitor and manage team schedules, attendance, and time-off requests to ensure optimal staffing levels.
• Foster a positive work environment, promoting teamwork, motivation, and accountability.

Guest Service Excellence

• Address guest inquiries and concerns related to housekeeping services promptly and courteously.
• Manage guest preferences, such as allergies, special requests, or VIP services.
• Conduct periodic room inspections to ensure standards are being met and guest expectations exceeded.

Inventory & Budget Management

• Maintain par stock levels of all linen, guest amenities, and cleaning supplies.
• Manage departmental expenses and control costs through efficient use of materials and labor.
• Identify and recommend cost-saving initiatives without compromising quality.

Compliance & Safety

• Enforce compliance with hotel policies, safety standards, hygiene protocols, and local health regulations.
• Ensure proper handling and maintenance of housekeeping equipment and tools.
• Lead safety drills, chemical handling training, and ergonomic awareness sessions.

Collaboration & Reporting

• Work closely with Front Office, Engineering, and Laundry teams to ensure a seamless operation.
• Prepare departmental reports including room status, productivity metrics, inventory logs, and incident reports.
• Participate in management meetings and contribute to hotel-wide service improvement initiatives.

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field preferred
• Diploma or certification in housekeeping operations or hotel management is an advantage
• Minimum 3 years of experience as Housekeeping Manager or in similar position
• Strong leadership and team management skills
• Ability to manage budgets, control inventory, and ensure cost-efficiency
• Knowledge of housekeeping procedures, cleaning equipment, and chemicals
• Familiarity with health & safety standards and hygiene regulations
• Strong communication and interpersonal skills