Hotel Receptionist at Domeo Resources International (DRI)

Main Function

• The Receptionist serves as the first point of contact for all guests, ensuring that every interaction reflects the hotel’s luxury service standards.
• This role is responsible for guest check‑ins, check‑outs, inquiries, reservations assistance, and maintaining an elegant and welcoming front desk environment.
• The Receptionist plays a key role in delivering seamless, memorable, and personalised guest experiences.

Role Responsibilities
Guest Experience & Service Excellence:

• Welcome guests with warmth, professionalism, and a polished demeanour.
• Handle check‑ins, check‑outs, room assignments, and guest inquiries efficiently.
• Provide personalised assistance for guest needs, special requests, and local information.
• Maintain elevated service etiquette reflective of a luxury hospitality environment.

Front Desk Operations:

• Manage incoming calls, emails, and in‑person queries promptly and courteously.
• Ensure accuracy in posting charges, issuing room keys, and updating guest profiles.
• Coordinate with concierge, housekeeping, and other departments for seamless guest service.
• Monitor lobby activity and support in maintaining order, elegance, and guest flow.

Administrative & Reporting Duties:

• Process payments, billing inquiries, and receipts with precision.
• Update reservations, arrivals lists, and guest information in the PMS.
• Maintain front desk logs, message records, and handover notes.
• Assist in preparing daily operational and occupancy reports when required.

Communication & Coordination:

• Liaise with housekeeping for room readiness and special setups.
• Collaborate with security and engineering to address guest or facility concerns.
• Escalate guest issues to supervisors when needed for resolution.

Administration & Reporting:

• Prepare incident reports, operational logs, and guest feedback documentation.
• Update reservations, guest profiles, and billing details as needed.
• Ensure accurate completion and filing of all audit and duty records.

Safety, Grooming & Compliance:

• Uphold personal grooming and uniform standards in alignment with luxury hotel expectations.
• Maintain confidentiality of guest information and adhere to data privacy regulations.
• Ensure compliance with hotel safety, hygiene, and emergency procedures.

Qualifications and Requirements
Education and Certifications:

• Diploma or degree in Hospitality, Tourism, Business Administration, or related field.
• Additional certifications in customer service or hospitality are an advantage.

Experience:

• 1 - 2 years front office or customer‑facing hospitality experience.
• Experience in a luxury hotel environment is highly preferred.

Skills:

• Guest-Centric Service:
  • Excellent communication, interpersonal, and guest‑handling skills.
  • Strong ability to anticipate guest needs and deliver personalised service.
• Operational & Technical Proficiency:
  • Proficiency in hotel property management systems (PMS).
  • Strong organisational skills and attention to accuracy in transactions and reporting..
• Professionalism & Problem-Solving:
  • Calm, courteous, and adaptable in fast‑paced situations.
  • Capable of resolving guest concerns quickly and effectively.
• Presentation & Brand Alignment:
  • Consistently polished appearance and behaviour suitable for luxury hospitality.
  • Strong understanding of hotel service standards, etiquette, and guest expectations.