Hotel Operations Manager at Venmac Resources Limited

JOB DESCRIPTION

• Assist in the preparation of the annual budgeting and monthly forecasting processes.
•  Ensure SOP implementation in all departments and check the same during routine operational checks.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
• Randomly inspect the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
• Relate with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
• Inspect all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assess and review customer satisfaction and service recovery process.
• Meet all departmental heads to review and train staff to upkeep the human capital.
• Identify staff learning needs and assist with development.
• Provide timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow the business.
• Monitor and maintain operation & overhead costs in order to maintain maximum revenue to the organisation.
• Be available on call 24 hours a day to resolve any urgent problems on emergencies.