Hotel Operations Manager at Integrated Corporate Services - ICSL

Location: Aba, Abia

Responsibilities

• Oversee personnel including receptionists, kitchen staff, and office employees.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Collect payments and maintain records of budgets, funds, and expenses
• Resolve issues regarding hotel services, amenities, and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Create and apply a marketing strategy to promote the hotel’s services and amenities.
• Evaluate hotel performance and ensure compliance with health and safety rules.

Requirements

• Bachelor's Degree in Hospitality, Business Administration or relevant field.
• 4 - 6 years work experience in Hotel Management.
• Exceptional leadership abilities with great attention to detail
• Must have vast experience in management of a 4-Star Hotel .
• Outstanding interpersonal communication and customer service skills.