Hotel Manager at Efezi Southsea Nigeria Limited

Responsibilities

• Oversee the day-to-day operations of the hotel.
• Ensure all departments operate efficiently and in line with hotel standards.
• Develop and implement operational policies and procedures.
• Ensure compliance with company policies and government regulations.
• Recruit, train, and supervise department heads and employees.
• Conduct regular staff meetings and performance evaluations.
• Maintain discipline and enforce the hotel's code of conduct.
• Prepare staff schedules and monitor attendance.
• Ensure guests receive exceptional customer service.
• Handle guest complaints and resolve issues promptly.
• Monitor guest feedback and implement service improvements.
• Ensure a welcoming and professional atmosphere throughout the hotel.
• Prepare and manage the hotel's annual budget.
• Monitor daily revenue, expenses, and profitability.
• Approve major expenditures and purchases.
• Review daily sales, occupancy reports, and financial statements.
• Implement cost-control measures to maximize profitability.
• Develop strategies to increase occupancy and revenue.
• Work with the marketing team to promote hotel services.
• Build relationships with corporate clients, travel agencies, and event organizers.
• Monitor competitors and market trends.
• Ensure all departments (Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Accounts) function effectively.
• Conduct routine inspections of rooms and public areas.
• Ensure hotel facilities are clean, safe, and well-maintained.
• Coordinate preventive maintenance schedules.
• Approve procurement of hotel supplies and equipment.
• Monitor stock levels and prevent wastage.
• Ensure proper inventory control systems are in place.
• Ensure compliance with health and safety regulations.
• Oversee emergency preparedness and security procedures.
• Ensure fire safety equipment and security systems are functional.
• Promote a safe working environment for staff and guests.
• Prepare daily, weekly, and monthly operational reports.
• Report hotel performance to owners or directors.
• Maintain accurate records of operations, incidents, and staff matters.
• Chair management meetings and communicate business objective

Requirement

• Interested candidates should possess a Bachelor's Degree with 5 years experience.