Hotel Human Resources Manager at Efezi Southsea Nigeria Limited

Responsibilties

Recruitment and Selection:

• Coordinate the recruitment of hotel staff across all departments (front office, housekeeping, kitchen, F&B, etc.).
• Work with departmental heads to identify staffing needs based on occupancy and season.
• Conduct interviews and manage onboarding for new hires.

Staff Training and Development:

• Organize orientation programs to help new employees understand hotel policies, customer service standards, and safety procedures.
• Coordinate continuous training in hospitality standards, service etiquette, and grooming.
• Arrange cross-training to improve versatility across departments.

Performance Management:

• Implement performance appraisal systems based on hotel standards and service quality.
• Monitor staff performance and discipline where necessary.
• Reward outstanding performance and support underperforming staff with improvement plans.

Employee Relations and Welfare:

• Serve as the point of contact for employee concerns and conflict resolution.
• Foster a positive and motivated work environment.
• Organize staff welfare activities (e.g. birthdays, team bonding, staff awards).

Payroll and Benefits Administration:

• Ensure accurate timekeeping and attendance records.
• Coordinate payroll with the finance/accounts department.
• Administer staff benefits (meals, uniforms, accommodation, bonuses, leave, etc.).

Compliance and Policy Management:

• Ensure all HR activities comply with labor laws, hospitality regulations, and hotel policies.
• Maintain up-to-date employee records and documentation.
• Enforce disciplinary procedures and grievance handling in a fair, documented manner.

Health, Safety, and Hygiene:

• Implement safety and hygiene protocols according to hotel and regulatory standards.
• Conduct training on emergency procedures (e.g., fire drills, first aid, guest safety).
• Ensure compliance with COVID-19 or other public health guidelines if applicable.

HR Administration and Reporting:

• Maintain and update employee files, contracts, and HR reports.
• Generate HR-related reports for hotel management (e.g. staff turnover, absenteeism, training logs).

Strategic HR Planning:

• Plan staffing and HR budgets in line with hotel business projections.
• Support management in restructuring, succession planning, or expansion projects.

Staff Discipline and Exit Management:

• Manage disciplinary actions in line with company policy.
• Conduct exit interviews and manage smooth offboarding processes.

Qualifications

• Interested candidates should possess relevant qualifications with 5 years work experience.

Benefits

• Service charge – NO
• Layover - yes
• Staff meal - yes.