Hotel Front Office Manager at Gran Melia Hotel

We are looking for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.

As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make guests and visitors feel comfortable and satisfied while in our office.

We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.

Requirements and qualifications

• 3 years of experience as Front Office Manager or similar role
• Can work under pressure
• Have good people skills, a professional appearance, and be highly organized
• Knowledge of PMS and basic accounting
• Knowledge of office management and basic bookkeeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-centric
• High School diploma; additional qualifications will be a plus