Hotel Front Desk Supervisor at Ascentech Services Limited

DUTIES AND RESPONSIBILITIES:

• Ensures Outstanding customer care at all times.
•  Maintains a friendly, professional, cheerful and courteous demeanor at all times.
• Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
•  Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
• Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adheres to company credit limit policies.
• Allocates rooms to expected arrivals after checking the guests preferences and special requests.
• Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.

REQUIREMENTS

3-4years Experience as Hotel Front Desk Supervisor is a MUST