Jobs at Ascentech Services Limited

DUTIES

• Taking orders from customers
• Answering questions about menu items, food sensitivities and food substitutions
• Giving customers suggestions for food and drinks and telling them about any special menu items
• Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers
• Communicating with customers to ensure satisfaction and resolve any complaints
• Processing customer payments
• Removing dirty dishes from tables to avoid clutter while customers are eating
• Cleaning tables after customers have finished their meals

REQUIREMENT

• 1-3Years experience as a Waitress
• Effective communication and active listening skills for conversing with guests

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DUTIES AND RESPONSIBILITIES:

• Ensures Outstanding customer care at all times.
•  Maintains a friendly, professional, cheerful and courteous demeanor at all times.
• Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
•  Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
• Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adheres to company credit limit policies.
• Allocates rooms to expected arrivals after checking the guests preferences and special requests.
• Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.

REQUIREMENTS

3-4years Experience as Hotel Front Desk Supervisor is a MUST

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Responsibilities

• Keep track of monthly, quarterly and yearly goals
• Work with management to assess and improve processes and policies
• Monitor and report on revenue and cash flow
• Uphold and enforce company policies
• Train new hires
• Address employee complaints or performance issues as needed
• Check in with employees regularly to determine satisfaction
• Schedule shifts
• Help management create the department’s budget
• Address customer issues and complaints
• Schedule regular maintenance and cleaning of facilities
• Meet regularly with upper management to stay informed on company issues
• Oversee security of the facility

Requirements

• Work experience as a Duty Manager in an Hotel is a MUST
• Previous experience in the industry preferred
• Customer service experience
• Knowledge of cash management and bookkeeping procedures
• Team management skills
• Strong organizational skills

Salary Budget:100,000