Helpdesk Officer at International Facilities Services Limited - IFS

Summary

• We require competent Help Desk Officers to support the growth of companies within the IFS group by providing comprehensive customer services that support the achievemento f corporate objectives.
• We’re looking for a proactive, tech-savvy intern to support our CMMS Help Desk team.
• This role involves frontline customer engagement, ticket logging, issue tracking, and basic troubleshooting to ensure seamless system support and user satisfaction.

Key Responsibilities

• Log, classify, and resolve basic tickets; escalate complex issues
• Communicate ticket updates and resolution timelines to users
• Monitor and follow up on pending tickets to ensure timely closure
• Document user interactions, update FAQs, and support reporting
• Assist with training, onboarding, and general team support.

Ideal Candidate

• Recent graduate or NYSC member in Business, Communications, IT, or related field
• 1-2 years experience in customer service or help desk preferred
• Excellent verbal and written communication
• Organized, empathetic, and eager to learn
• Comfortable with Microsoft Office and ticketing tools.

Application Closing Date
6th September, 2025.