Head Telesales at PoweredUp Consulting

REPORTS: Team Lead, Telesales. Telesales Executives and Officers, Telesales Intern 

LINE SUPERVISOR: MANAGEMENT 

JOB SUMMARY 

This position is ideal for an intelligent, process-oriented leader who is passionate about driving operational efficiency and leading a high-performance Telesales team. You do not need to have experience in the financial services sector but must have a proven track record of optimizing sales processes, recruiting high-caliber sales talent, and meeting ambitious revenue goals.

The Head, Telesales will create and execute high-impact strategies and bring a fresh, analytical perspective to scaling performance. They will also lead the development of the telesales team, setting the foundation for exceeding department targets

SCOPE AND IMPACT 

The Head of Telesales is a pivotal leadership role focused on refining and optimizing the telesales process to drive superior performance across the sales team. This individual will play a crucial role in improving revenue, overseeing the recruitment of top-tier talent, and ensuring customer satisfaction. The position offers an opportunity for someone with a sharp, strategic mind to innovate and implement processes that will significantly impact overall team performance and organizational success.

Requirements and Responsibilities

• Bachelor’s degree in business administration, marketing, or a related field (MBA preferred).
• Minimum of 5-7 years of experience leading telesales teams, with a proven ability to scale and optimize sales processes.
• Strategic thinker with experience in designing and implementing data-driven sales strategies that optimize performance.
• Excellent communication, interpersonal, and negotiation skills, capable of engaging and leading diverse teams.
• Adept at using CRM and sales automation tools to enhance efficiency and track performance.
• Skill in setting goals, tracking performance, and setting weekly and monthly sales targets.  

Competencies:

• Ability to lead and motivate a team of telesales representatives.
• Understanding of market trends and customer needs.
• Ability to negotiate effectively with customers and close deals.
• Knowledge of sales processes and ability to optimize them.
• Proficiency in using customer relationship management (CRM) software.
• Knowledge of sales automation tools and technologies.
• Ability to analyze data and use it to make informed decisions.