Latest Vacancies at PoweredUp Consulting

DIRECT REPORTS: HEADS BROKERS, HEAD TREASURY, HEAD TELESALES, HEAD IMTT 

LINE SUPERVISOR: MANAGEMENT 

JOB SUMMARY 

The ideal candidate should have a passion for improving sales efficiency and must be adept at transforming processes to achieve better performance across teams. Key responsibilities include overseeing daily operations, optimizing lead conversion, analyzing growth trends, and continuously improving the sales process. The candidate will also be responsible for managing recruitment and staffing to ensure the sales team is equipped to meet targets. This role is not limited to candidates with experience in the financial industry, but rather someone who can quickly grasp the company\'s products and processes and drive a performance-oriented sales culture.

SCOPE AND IMPACT

The Head of Sales will play a pivotal role in refining and optimizing the sales processes, enhancing team performance, and ensuring that the department consistently meets and exceeds targets. This role requires an innovative leader capable of developing and implementing strategic initiatives to optimize sales operations across all regions. The ideal candidate will not only understand the product offerings but will also streamline the recruitment and training of highperforming sales teams to ensure departmental success. 

Duties and Responsibilities 
Productivity: 

• Optimizing Sales Processes: Streamline sales processes to enhance efficiency and reduce turnaround time for wealth management related activities. 
• Performance Monitoring: Regularly monitor and analyze key performance indicators (KPIs) to identify areas for improvement and ensure sales teams are meeting targets in wealth management. 
• Sales Strategy Development: Collaborate with stakeholders to develop and implement sales strategies aimed at increasing productivity and maximizing sales opportunities in wealth management. 
• Lead Management: Manage the Lead Management System (LMS) and implement optimal conversion strategies to enhance lead generation and conversion rates for wealth management. 
• Process Improvement: Identify, develop, and implement process changes aimed at improving customer satisfaction and sales efficiency in wealth management.  
• Sales Incentive Programs: Develop and implement monthly sales incentive programs to motivate sales teams and drive results in wealth management. 
• Competitor Analysis: Conduct competitors\' analysis to identify market trends and recommend strategies for driving sales in wealth management across all regions. 

Leadership: 

• Team Motivation: Motivate and inspire wealth management teams to achieve their goals and objectives, fostering a culture of high performance and continuous improvement. 
• Training and Development: Provide ongoing training and development opportunities to equip wealth management teams with the necessary skills and knowledge to succeed. 
• Performance Management: Manage and evaluate the performance of wealth management teams, providing feedback and coaching to support their growth and development. 
• Policy Advocacy: Intervene in policy modifications and amendments deliberation with stakeholders to advocate for policies that support sales performance in wealth management. 
• Client Experience Management: Escalate negative client experience issues that affect the brand position, ensuring high standards of service delivery are maintained in wealth management. 
• Interdepartmental Collaboration: Collaborate with other departments to ensure effective team flow and alignment of objectives, fostering a cohesive and supportive work environment specific to wealth management. 

Manpower Planning: 

• Workforce Planning: Forecast, plan, and maintain manpower for wealth management teams across all regions, ensuring adequate staffing levels to meet business demands. 
• Recruitment: Lead recruitment efforts with Talent Acquisition team to attract top talent, utilizing effective hiring strategies to build high-performing sales teams in wealth management. 
• Performance Tracking: Monitor the activities of wealth management teams and track performance against targets, implementing corrective actions as necessary to ensure high delivery standards. 
• Appraisals and Mentoring: Conduct appraisals and team mentoring sessions to support the professional development and growth of wealth management team members.  
• Regional Performance Visits: Conduct regional performance visits to assess performance, provide support, and drive performance improvement initiatives specific to wealth management. 
• Salary Workouts: Work with the Human Resource department to prepare and compute monthly salary workouts for wealth management teams, ensuring accuracy and adherence to company policies and procedures. 

Key Performance Indicators 

• Sales volume growth and revenue generation 
• Efficiency improvements in sales processes 
• Rate of successful recruitment and retention of sales talent 
• Customer satisfaction and retention rates 

Qualifications 

• Candidates should possess an HND / B.Sc / MSC in a related field 
• 7 years+ of progressive experience in sales and marketing domain, preferably in the financial sector 
• Professional training/certification/membership will be an added advantage 
• Proven experience in driving process improvements and optimizing team performance  
• Demonstrated ability to recruit and build high-performing sales teams 
• Strong analytical skills and a results-oriented mindset 
• Experience in sales management, preferably with a track record of meeting or exceeding targets.

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REPORTS: Software Project Manager, Transformation team, Product team, Sales team 

LINE SUPERVISOR: Management

JOB SUMMARY

The CTO is responsible for providing strategic and technical leadership across all aspects of technology development and implementation. You will oversee the software development process, from project initiation to delivery, ensuring adherence to best practices, quality standards, and timelines. Additionally, you will lead the recruitment, training, and development of technical talent, foster a culture of innovation, and drive continuous improvement initiatives. 

SCOPE AND IMPACT As the Chief Technology Officer (CTO), the incumbent will play a pivotal role in shaping the technological direction of the company, driving innovation, and ensuring the successful delivery of software solutions. They will lead a team of software developers and engineers, oversee projects, and collaborate with stakeholders to deliver highquality software products that meet business objectives.

Responsibilities

• Develop technical aspects of the company’s strategy to ensure alignment with its business goals
• Discover and implement new technologies that yield competitive advantage
• Help departments use technology profitably
• Supervise system infrastructure to ensure functionality and efficiency
• Build quality assurance and data protection processes
• Monitor KPIs and IT budgets to assess technological performance
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology

Requirements and skills

• Proven experience as a CTO or similar leadership role
• Knowledge of technological trends to build strategy
• Ability to conduct technological analyses and research
• Excellent communication skills
• Leadership and organizational abilities
• Strategic thinking
• Problem-solving aptitude
• BSc/BA in Computer Science, Engineering or a related field; MBA or other relevant graduate degree is a plus

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REPORTS: Team Lead, Telesales. Telesales Executives and Officers, Telesales Intern 

LINE SUPERVISOR: MANAGEMENT 

JOB SUMMARY 

This position is ideal for an intelligent, process-oriented leader who is passionate about driving operational efficiency and leading a high-performance Telesales team. You do not need to have experience in the financial services sector but must have a proven track record of optimizing sales processes, recruiting high-caliber sales talent, and meeting ambitious revenue goals.

The Head, Telesales will create and execute high-impact strategies and bring a fresh, analytical perspective to scaling performance. They will also lead the development of the telesales team, setting the foundation for exceeding department targets

SCOPE AND IMPACT 

The Head of Telesales is a pivotal leadership role focused on refining and optimizing the telesales process to drive superior performance across the sales team. This individual will play a crucial role in improving revenue, overseeing the recruitment of top-tier talent, and ensuring customer satisfaction. The position offers an opportunity for someone with a sharp, strategic mind to innovate and implement processes that will significantly impact overall team performance and organizational success.

Requirements and Responsibilities

• Bachelor’s degree in business administration, marketing, or a related field (MBA preferred).
• Minimum of 5-7 years of experience leading telesales teams, with a proven ability to scale and optimize sales processes.
• Strategic thinker with experience in designing and implementing data-driven sales strategies that optimize performance.
• Excellent communication, interpersonal, and negotiation skills, capable of engaging and leading diverse teams.
• Adept at using CRM and sales automation tools to enhance efficiency and track performance.
• Skill in setting goals, tracking performance, and setting weekly and monthly sales targets.  

Competencies:

• Ability to lead and motivate a team of telesales representatives.
• Understanding of market trends and customer needs.
• Ability to negotiate effectively with customers and close deals.
• Knowledge of sales processes and ability to optimize them.
• Proficiency in using customer relationship management (CRM) software.
• Knowledge of sales automation tools and technologies.
• Ability to analyze data and use it to make informed decisions.

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REPORTS: Head, Product Innovation and Management

LINE SUPERVISOR: Product Managers 

JOB SUMMARY

The Product Support Officer plays a pivotal role in ensuring the seamless development, deployment, and support of products within the organization. Collaborating closely with cross-functional teams, this role is responsible for providing support in managing product requirement documents, supporting pre and post-deployment activities and monitoring adherence to product policies. Additionally, the Product Support Officer is instrumental in driving market research efforts, analyzing data, and presenting findings to aid decision-making processes.

 SCOPE AND IMPACT

The Product support officer will have a broad scope of responsibilities that directly impact the success of product development initiatives and the overall satisfaction of customers. By meticulously managing product requirement documents, monitoring product models, and ensuring adherence to guiding policies, you contribute to the efficient and effective implementation of product strategies. Your collaboration with Marketing, Customer Engagement, and Sales teams enables the improvement of marketing lifecycle and enhances the overall customer experience. Moreover, your involvement in market research and data analysis informs key stakeholders and supports informed decision-making processes. Ultimately, your efforts directly contribute to the organization\'s ability to deliver high-quality products, meet customer needs, and maintain competitiveness in the market.

Responsibilities

• Assist customers with product-related issues via phone, email or chat.
• Identify and resolve product issues and concerns.
• Document customer interactions and problem resolutions.
• Provide feedback to help improve products and services.
• Stay up-to-date with product information and updates.
• Coordinate with the sales team to provide excellent customer service.
• Maintain high levels of customer satisfaction.

Requirements:

• Minimum of 5 years proven experience as a Product Support Specialist or similar role.
• Exceptional communication and problem-solving skills.
• Experience in customer service or technical support is a plus.
• Technical certification or degree in a relevant field is preferred. 

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JOB SUMMARY 

The Head of Transformation is a key leadership role responsible for driving strategic initiatives, process enhancements, and digital transformation within our financial organization. As a visionary leader, the incumbent will lead the Transformation Department, overseeing end-to-end transformation programs, process optimization, and the integration of emerging technologies. This role requires a seasoned professional with a proven track record in successfully delivering transformation programs in the financial industry. The Head of Transformation will collaborate with cross-functional teams, manage change effectively, and ensure compliance with regulatory requirements. 

The successful candidate will play a crucial role in shaping the organization\'s future by fostering a culture of innovation and continuous improvement. 

SCOPE AND IMPACT

As the Change Manager, the incumbent will be responsible for setting the change framework, engaging the workforce and supporting a variety of projects and programmes across the business. He/she will work closely with the company’s MD to flesh out the short and long term goals and make sure the company’s output falls in line with those goals.

Responsibilities:

• Develop and execute comprehensive transformation strategies, aligning them with the company\'s goals and objectives.
• Lead and manage cross-functional transformation projects, ensuring timely and successful implementation.
• Identify and analyze business processes, systems, and technologies to identify opportunities for improvement and optimization.
• Work closely with other teams to gather requirements, provide guidance, and ensure alignment with transformation initiatives.
• Develop and maintain a roadmap for transformation initiatives, setting clear timelines, deliverables, and targets.
• Monitor and report on the progress of transformation projects, ensuring adherence to budget, timeline, and quality standards.
• Provide leadership and guidance to the transformation team, fostering a culture of innovation, collaboration, and continuous improvement.
• Stay updated with industry trends and best practices in transformation and leverage them to drive innovation and change within the organization.

Requirements:

• Bachelor\'s degree in Business, Management, or a related field.
• Minimum  of 7 years of experience in leading transformation initiatives, preferably in a similar role.
• Strong project management skills, with a proven track record of successfully delivering complex projects within scope, budget, and timeline.
• Excellent leadership and interpersonal skills, with the ability to effectively communicate and collaborate with cross-functional teams.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Knowledge of transformation methodologies and frameworks, such as Lean, Six Sigma, or Agile.
• Familiarity with change management principles and practices.
• Ability to adapt to a fast-paced environment and manage multiple priorities simultaneously.