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  • Posted: May 13, 2022
    Deadline: May 20, 2022
  • Creditville Limited is an asset management company and a private lending institution registered in Nigeria. Creditville target customer base includes individuals on paid employment and SMEs in Nigeria. Creditville operates as a viable institution by hinging its services and operations on global best practices.
    Read more about this company


    Head, Recovery and Collections

    Job Summary

    • To lead the implementation and execution of the Recovery and Collections strategy and provide strategic direction and guidance on a broad and diverse range of complex operational activities.

    Duties & Responsibilities

    • Develop policies, procedures and guidelines governing recovery and collections activities
    • Provide technical and strategic advice about debt collection services and procedures, both externally and internally
    • Oversee bottom-line metrics, including detailed strategic analysis, forecasting, and account placement
    • Implement new strategies and tactics to improve collections and recovery performance, training, and coaching staff to improve performance.
    • Liaise with collection agencies regarding collection and claim pay activities and further developing strong, sustainable relationships
    • Manage portfolio of clients whilst developing and maintaining new commercial opportunities.
    • Liaise directly with clients, third parties and colleagues in departments to maximise collections performance whilst also ensuring good client outcomes
    • Maintain high standards of financial management and record keeping
    • Undertake effective due diligence processes
    • Ensure all file audits and monthly reviews are completed accurately and within agreed timescales


    • A minimum of Bachelor's Degree in Finance, Business, Economics, or other quantitative related field is required.


    • Minimum of 10 years work experience in consumer or commercial lending, process analysis, credit risk and collection.

    Behavioural Skills:

    • Good knowledge of corporate credit, collection agencies, legal and compliance procedures, credit risk and account management.
    • Competent Project Management skills.
    • Understanding of the full credit lifecycle including acquisition, fraud, account management, collections and recoveries.
    • Familiar with operating Loan Banking Applications such as Bank One or other enterprise software.
    • Numerically savvy, able to work with data, perform analysis and communicate result.
    • Experienced in performance management.
    • Proficient on Microsoft Office Suite.
    • Able to deal with uncertainty and make decisions with limited information, thus action oriented.
    • Excellent analytical skills, quantitative and qualitative.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

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