Head, Recovery and Collections at Creditville Nigeria Limited

Job Summary

• To lead the implementation and execution of the Recovery and Collections strategy and provide strategic direction and guidance on a broad and diverse range of complex operational activities.

Duties & Responsibilities

• Develop policies, procedures and guidelines governing recovery and collections activities
• Provide technical and strategic advice about debt collection services and procedures, both externally and internally
• Oversee bottom-line metrics, including detailed strategic analysis, forecasting, and account placement
• Implement new strategies and tactics to improve collections and recovery performance, training, and coaching staff to improve performance.
• Liaise with collection agencies regarding collection and claim pay activities and further developing strong, sustainable relationships
• Manage portfolio of clients whilst developing and maintaining new commercial opportunities.
• Liaise directly with clients, third parties and colleagues in departments to maximise collections performance whilst also ensuring good client outcomes
• Maintain high standards of financial management and record keeping
• Undertake effective due diligence processes
• Ensure all file audits and monthly reviews are completed accurately and within agreed timescales

Qualifications

• A minimum of Bachelor's Degree in Finance, Business, Economics, or other quantitative related field is required.

experience:

• Minimum of 10 years work experience in consumer or commercial lending, process analysis, credit risk and collection.

Behavioural Skills:

• Good knowledge of corporate credit, collection agencies, legal and compliance procedures, credit risk and account management.
• Competent Project Management skills.
• Understanding of the full credit lifecycle including acquisition, fraud, account management, collections and recoveries.
• Familiar with operating Loan Banking Applications such as Bank One or other enterprise software.
• Numerically savvy, able to work with data, perform analysis and communicate result.
• Experienced in performance management.
• Proficient on Microsoft Office Suite.
• Able to deal with uncertainty and make decisions with limited information, thus action oriented.
• Excellent analytical skills, quantitative and qualitative.