Head of Ticketing at Najec Limited

Job Description

• Develop and implement strategies to maximize revenue from on-street parking ticketing operations.
• Analyze parking data and market trends to inform pricing strategies and allocation of resources.
• Lead and manage a team of ticketing officers responsible for enforcing parking regulations and issuing tickets.
• Provide training, guidance, and performance feedback to ensure effective enforcement and customer service.
• Oversee the implementation and management of ticketing technologies, such as mobile payment systems and enforcement software.
• Ensure that systems are operational and optimized to streamline ticket issuance and data collection.
• Stay informed about relevant parking regulations, laws, and policies.
• Ensure that ticketing operations comply with legal requirements and local ordinances.
• Develop and implement initiatives to enhance customer satisfaction with the parking experience.
• Address customer inquiries, complaints, and feedback related to ticketing operations.
• Monitor and analyze revenue generated from on-street parking ticketing.
• Develop budgets, forecasts, and financial reports to track performance and identify opportunities for improvement.
• Collect and analyze data related to parking violations, ticket issuance, and revenue collection.
• Generate reports and insights to support decision-making and evaluate the effectiveness of ticketing strategies.
• Collaborate with other departments, such as parking management, law enforcement, and city officials, to coordinate efforts and achieve common goals.
• Liaise with external stakeholders, including community groups and business associations, to address concerns and foster positive relationships

Education and Experience

• A minimum of Bachelor’s Degree in any field.
• 4-5 years of experience in parking management.
• Military experience is a must.

Required Competencies:

• Strong understandingof people management.
• Interpersonal skills such as teamwork and good listening skills.
• Excellent communication skills.
• Ability to manage time and organize.
• Strong leadership skills
• Ability to multitask.