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  • Posted: May 28, 2024
    Deadline: Not specified
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    Rotawn Energy & Logistics Services Ltd was established in 2007 as an indigenous Nigerian company offering tailor made solutions to the Oil and Gas, Maritime and Government Sector. These solutions and services cover Procurement, Air, Land & Sea Transportation & Logistics and Construction (Civil & Technical). We have invested heavily in o...
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    Senior Travel Consultant

    We are currently seeking a highly skilled and experienced Senior travel consultant to join our dynamic team. This position is ideal for a detail-oriented professional who thrives in a fast-paced environment and is passionate about contributing to our company's success and helping our clients create unforgettable travel experiences.

    Key Responsibilities:

    • Design travel arrangements and itineraries for important customers and VIP clients.
    • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc.
    • Identify clients’ specifications and advice on travel packages and policies.
    • Provide travelers with pertinent information and useful travel/holiday material (guides, maps, event programs), etc.
    • Coordinate and confirm all travel arrangements, including hotel room accommodations, car rental services, and plane tickets based on the client’s request.
    • Manage relationships with key operations vendors and track vendor pricing, rebates, and service levels.
    • Deliver sales presentations, ensuring the content is consistent with other marketing communications and personalized to the nature of the audience.
    • Work with the sales and marketing team to identify possible gaps in Travel packages and generate new ideas that promote our trips throughout the year.
    • Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.
    • Pursue industry opportunities to grow our business, whether through partnerships or new initiatives and work to take advantage of those opportunities.
    • Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
    • Handle community engagement on all our social media channels.
    • Handle unforeseen problems and complaints and determine eligibility for money returns.
    • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer service standards; resolve problems; complete audits; identify trends.
    • Train/Supervise junior travel consultant on all aspects of travel arrangements for clients’ satisfaction.
    • Attend conferences, seminars, talks, and marketing events, to maintain familiarity with tourism trends.
    • And any other duties as may be assigned by your line manager, General Manager or Director(s)

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@rotawn.com using the position as subject of email.

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