Head of Technical at LEAD Enterprise Support Company Limited

Job Summary

• The Head of Technical is responsible for leading the technical department, overseeing IT infrastructure, systems development, network connectivity, and the overall technical strategy of the organization.
• This role involves ensuring the smooth operation of technical services, delivering innovative solutions, and driving the implementation of IT projects that align with the company’s goals.

Key Responsibilities
Technical Leadership:

• Define and implement the organization’s technical vision and roadmap in alignment with business objectives.
• Lead the planning, development and deployment of IT infrastructure, systems, Network Connectivity and solutions.
• Stay updated on emerging technologies and trends to drive innovation and competitiveness.

IT Infrastructure and Network Management:

• Oversee the maintenance and optimization of IT infrastructure and network connectivity.
• Ensure high availability, security, and performance of technical systems and services.
• Manage disaster recovery planning and business continuity strategies.

Database Management:

• Install, configure, and maintain database management systems (DBMS), including backups and recovery plans.
• Monitor database performance and ensure system availability and reliability.

Performance Optimization:

• Optimize database performance through tuning queries, indexing, and adjusting database configurations.
• Conduct regular performance testing and apply necessary enhancements.

Project Management:

• Lead the execution of technical projects, ensuring they are delivered on time, and within scope and budget.
• Collaborate with stakeholders to define project requirements and deliverables.
• Monitor and report on project progress, resolving any issues that arise.

Team Management and Development:

• Supervise, mentor and develop a team of IT professionals and engineers.
• Establish clear performance goals and provide regular feedback and coaching.
• Foster a culture of innovation, collaboration and continuous improvement within the team.

Technical Support to Sales:

• Collaborate with the sales team to understand customer needs and propose appropriate technical solutions.
• Assist in the preparation of bids, proposals, and presentations by providing technical input.

Solution Design:

• Develop customized solutions based on customer requirements and organizational offerings.
• Design architecture and workflows to demonstrate how the solution will address customer pain points.

Job Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field (master’s degree preferred).
• Minimum of 10 years of progressive experience in IT/Technical roles, with at least 5 years in a leadership capacity.
• Proven experience in managing IT infrastructure, systems development, Presales, Database Administration and network operations.
• Certifications in relevant areas such as PMP, ITIL, CCNP, or CISSP are an advantage.

Key Skills and Competencies:

• Strategic Thinking and Technical Expertise
• Strong Leadership and Team Management Skills
• Excellent Problem-Solving and Decision-Making Abilities
• Advanced Knowledge of IT Infrastructure, Systems Development and Network Management
• Project Management Presales Expertise.
• Strong Communication and Interpersonal Skills.
• Familiarity with Industry Standards and Compliance Requirements (e.g., ISO, ITIL).

Success Indicators:

• Achievement of IT infrastructure reliability and performance targets.
• Timely and successful delivery of technical projects.
• High levels of customer and employee satisfaction.
• Compliance with all relevant regulations and standards.