Head of Sales (Telesales Operations) at Sigma Consult

Industry: Retail Insurance / Financial Services
Salary Range: ₦700,000 – ₦900,000 Monthly + Attractive Performance Bonuses

Role Overview

We are seeking a highly driven and strategic Head of Sales (Telesales Operations) to lead and scale its telesales division. The ideal candidate will possess strong leadership, people management, and performance optimization skills with a track record of building successful telesales teams and delivering consistent revenue growth. You will be responsible for developing the structure, systems, and strategies needed to grow a small telesales team of three into a high-performing department of over 30 agents within 12–18 months.

Note: Prior insurance experience is not mandatory. Full product training will be provided. What matters most is your ability to build, lead, and grow a results-driven telesales team.

Key Responsibilities

Team Development & Structure

• Recruit, train, and onboard the initial telesales team, with a target to scale up to 30+ agents within 12–18 months.
• Design sales scripts, objection-handling frameworks, and standard call protocols.
• Set up CRM systems, dialer tools, and reporting dashboards.
• Define KPIs, commission structures, and performance management frameworks.

Leadership & Coaching

• Provide daily coaching, feedback, and performance monitoring to enhance team productivity.
• Conduct daily huddles, weekly performance reviews, and monthly appraisals.
• Build a culture of accountability, teamwork, and excellence.
• Maintain high standards of professionalism in client communication and service delivery.

Sales Strategy & Performance Management

• Develop and execute telesales strategies to meet and exceed revenue targets.
• Analyze KPIs such as call volumes, conversion rates, and sales per agent to drive improvement.
• Optimize lead pipelines and conversion funnels for efficiency.
• Prepare periodic sales reports and recommend strategic improvements.

Systems & Process Development

• Document and standardize all telesales processes and training materials.
• Create career progression pathways (Agent → Senior Agent → Team Lead).
• Lead workforce planning, recruitment, and retention strategies.
• Foster a high-performance, data-driven, and inclusive work culture.

Key Deliverables (First 90 Days)

• Recruit and onboard the first three telesales agents.
• Launch telesales operations for motor, health, and life insurance products.
• Implement CRM tracking and real-time performance dashboards.
• Achieve conversion targets: 2–5% (cold leads) and 15–25% (warm leads).
• Present a 12-month telesales growth plan to senior management.

Requirements & Qualifications

Education:

• Bachelor’s degree or HND in Business Administration, Marketing, Economics, or related fields
• Professional certifications in Sales, Marketing, or Business Management (e.g., CIIN, NIMN, Sandler, etc.) are an added advantage.

Experience:

• Minimum of 5–7 years in telesales or call centre management, with at least 3 years in a leadership role.
• Proven experience in building and scaling telesales teams from the ground up.
• Demonstrated success in exceeding revenue targets.
• Proficiency in CRM tools such as HubSpot, Salesforce, or Zoho.
• Strong analytical understanding of key sales metrics (conversion rate, acquisition cost, revenue per agent, etc.).

Core Competencies:

• Excellent leadership and team management skills.
• Strong communication, persuasion, and interpersonal abilities.
• Data-driven approach and strong analytical mindset.
• High energy, resilience, and adaptability to a fast-paced environment.
• Fluency in English (knowledge of Yoruba is an advantage).

Compensation & Benefits

• Base Salary: ₦700,000 – ₦900,000 Monthly (based on experience)
• Performance Bonus: Up to 30% annually based on team targets
• Health Insurance (HMO): For employee and dependents
• Pension Contributions: As per statutory requirements
• Annual Leave: 21 working days
• Transport & Data Allowance
• Professional Development Fund: ₦200,000–₦300,000 annually
• Career Growth: Opportunity to progress to National Sales Director as the business scales
• Potential Equity/Stock Options upon achieving key milestones

Performance Milestones (First Year)