Head of Operations at LifeBank

Job Description

• We're seeking an experienced and strategic Head of Operations to lead our operations team, encompassing logistics, customer success, vendor management, facility managementand compliance.
• The successful candidate will be responsible for ensuring seamless operations, driving efficiency, and fostering a culture of excellence within the organization.

Responsibilities
Team Management:

• Lead and manage a team of riders, customer success representatives, and vendor success managers, promoting a culture of discipline and excellence.
• Foster a positive work environment, providing guidance, coaching, and development opportunities to team members.

Logistics and Operations:

• Oversee logistics operations, ensuring timely delivery of products and services.
• Manage relationships with vendors, logistics partners, and suppliers to ensure smooth operations.
• Compliance and Risk Management:
• Ensure compliance with regulatory requirements, industry standards, and company policies.
• Develop and implement risk management strategies to mitigate operational risks.

Tech and Systems:

• Oversee the implementation and maintenance of technology systems, ensuring seamless integration with operations.
• Ensure compliance with tech-related regulations and standards.
• Office and Property Management:
• Manage office operations, including facilities, maintenance, and security.
• Oversee the management of the oxygen plant, ensuring compliance with safety and regulatory standards.

Customer Success:

• Develop and implement customer success strategies to drive satisfaction and retention.
• Collaborate with cross-functional teams to ensure customer needs are met.

Performance Metrics and Analysis:

• Develop and track key performance indicators (KPIs) to measure operational efficiency and effectiveness.
• Analyze data to identify areas for improvement and implement changes to optimize operations.

Requirements

• Education: Bachelor's degree in Operations, Logistics, Supply Chain Management, Business Administration, or a related field.
• Experience: Minimum 5 - 7 years of experience in operations management, with a proven track record of success.
• Experience in managing teams, logistics, and vendor relationships.

Skills:

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze complex problems and develop effective solutions.
• Strong knowledge of regulatory compliance and risk management.
• Proficiency in technology systems and software.