Head of Operations - Financial Institution at Terawork

Role Overview:

• The Head of Operations will be responsible for leading, managing, and enhancing the company’s operational framework to ensure efficiency, compliance, and business growth. The role requires a strong focus on risk management, process re-engineering, regulatory compliance, financial control, and operational excellence.

Key Responsibilities

• Develop, review, and monitor key operational risk indicators and control standards, implementing corrective measures to minimize fraud, errors, and financial losses.
• Identify and manage areas of operational risk across the business, providing effective solutions and action plans.
• Design, implement, and update the Company’s Operations Manual, ensuring strict compliance with all operational policies, guidelines, and procedures.
• Re-engineer business processes to improve efficiency, strengthen controls, reduce costs, and enhance customer experience.
• Ensure full compliance with all regulatory and statutory requirements relating to company operations.
• Establish effective documentation and user guides, while driving continuous operational improvements.
• Prepare and submit weekly, monthly, and quarterly operational and financial reports to management.
• Ensure adherence to Standard Operating Procedures (SOPs) across all operational units.
• Strengthen financial management processes to support data-driven decision-making and sustainable growth.
• Oversee daily call-over of transactions, ensuring accuracy and preventing errors or omissions.
• Lead daily audit and reconciliation processes.
• Provide timely financial position reports for audit and advise management accordingly.
• Safeguard company resources by ensuring operational discipline and preventing wastage.
• Oversee annual loan renewals for customers with facilities exceeding one year.
• Prepare and manage the annual departmental budget.
• Ensure proper handling, authorization, and timely presentation of cheques and related documentation.
• Maintain accurate operational records for cheques, collections, and expenses.
• Ensure all collections and transactions are timely, accurate, and fully documented.
• Guarantee proper postings to General Ledgers (GLs) in line with company expenses and accounting standards.

Qualifications & Experience

• Bachelor’s Degree in Banking, Accounting, Finance, or a related discipline.
• Minimum of five (5) years’ proven experience as Head of Operations or in a similar leadership role.
• Professional certifications (e.g., ICAN, ACCA, CIBN, or equivalent) will be an added advantage.
• Strong knowledge of operational procedures, policies, and regulatory requirements.
• Demonstrated expertise in business process re-engineering and operational excellence projects.
• In-depth understanding of operational risk analysis and treasury operations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and ability to quickly adapt to other business software.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent organizational, leadership, and communication abilities.
• Strong understanding of Credit Risk Management and Procedures.