Security Manager at Accor Hotel

Job Description

Reporting to the General Manager, the Security Manager is responsible for developing and/or maintaining a pro-active loss prevention program designed to ensure a safe and secure environment for hotel guests and employees.

Responsibilities:

• Lead and coach the Security team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies
• Ensure the smooth and efficient operation of the Security Department, constantly monitoring to improve efficiency and service
• Consistent development, support, promotion and enforcement of hotel policy relating to colleague and guest safety and security
• Evaluate, develop and oversee the hotel’s Fire Prevention Programs and Life Safety Systems to include the monthly inspection of all fire extinguishers
• Know and act upon all relevant Federal, State and Municipal Acts
• Train and develop Security & Safety Programs throughout the hotel. Oversee and maintain updated knowledge in relevant Security equipment, systems, procedures and trends
• Oversee and administration of Locking Systems and Key Control Programs (Electronic and Manual)
• Evaluate, develop and oversee the hotel’s Loss Prevention Program and assist with Claims Management
• Liaise with other Hotel Security and Law Enforcement Agencies
• Assist in planning of VIP, Special Events and Dignitary visits as required.
• Ensure lost and found property procedures are followed accurately and consistently as required.
• Knowledgeable in the use of all security equipment, i.e. radios, cameras, printers, computers and electronic lock systems
• Maintain a positive relationship with all departments at the Hotel
• Be available for emergencies
• Budget and long range financial and strategic planning
• Scheduling of normal roster and special events
• Supervise and train Security Officers
• Complete performance reviews on Security Officers
• Maintain scheduling, vacation days, lieu days and sick day lists
• Carry out investigations pertaining to all security matters

Additional Responsibilities

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures

Supportive Funtions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secure area.
• When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
• Complete other duties as assigned by the Senior Management.
• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with the company’s policies and procedures.
• Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

 Grooming/Uniforms

All security unit must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Additional language will be an added advantage.

Minimum Qualifications
Type of Qualification: Bachelor's Degree or its equivalent
Field of Study: Social Sciences / Security Management / Risk Management

Experience Required
Physical Security Management

• 5-7 years in similar role, hospitality experience is neccessary
• The role requires an individual with practical experience in emergency preparedness, resilience and response. Experience in working in security industry (hotel) would be required. Focus areas for the job include security risk management, security project management, security awareness, preparedness and response, managing 3rd party service providers and internal customers as well as external stakeholders.  Good understanding of Control room operations & Intelligence functions.