Head of Operations at Cross and Churchill Group

Location: Ibadan, Oyo

Job Brief

• We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance.
• Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.
• Ultimately, you’ll ensure our operations run smoothly and that people are productive.

Responsibilities

• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements.
• Collaborating with other senior management to formulate strategy
• Ensuring regulatory compliance
• Overseeing implementation of IT systems.

Requirements

• B.Sc / BA in Business, Computer Science or other relevant field.
• Proven experience as Head of Operations, Operations Director or similar leadership role
• Familiarity with all business functions including HR, finance, supply chain and IT
• Experience with implementing IT systems
• Knowledge of data analytics and reporting
• Good with numbers and financial planning
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude.