Head of Field Operations & Strategy at Hive HR

Job Summary

• We’re seeking a hands-on Field Ops Leader with 5+ years’ direct experience scaling revenue in Nigeria’s informal open markets. You’ll build Pika’s field strategy, lead trader acquisition for the Pika App, and own relationships with trade associations like MATAN.

This role is not for you if:

• Your background is purely in NGOs, formal retail, or hospitality.
• You lack trusted relationships with market stakeholders.
• You haven’t driven tech adoption among informal traders.

Key Responsibilities

• Own MATAN Partnerships: Serve as Pika’s day-to-day lead with the Market Traders Association of Nigeria (MATAN), unlocking trader networks and co-creating growth initiatives.
• Drive Trader Acquisition: Design & execute strategies to onboard informal retailersonto the Pika App annually (both MATAN-affiliated and independent).
• Lead from the Ground Up:  Spend 4 days/week in open markets,coaching field teams, resolving trader issues, and gathering insights.
• Tech Adoption: Champion app usage by demonstrating real business impact.
• Revenue-Oriented KPIs: Hit targets fortrader retention, transaction volume growth and B2B partnership revenue.

Qualifications (Non-Negotiables)

• Interested candidates should possess an HND / B.Sc Degree
• 5+ years in Nigeria’s Informal Retail/FMCG Sector: Proven work with market associations (e.g., MATAN), distributors, or informal supply chains.
• Trader Acquisition Metrics:Track record of onboarding informal retailersor agents.
• Tech Enablement Credibility:Successfully rolled outdigital tools (POS, apps, CRM) to non-literate audiences.
• Language & Cultural Fluency:Native-level Pidgin + Yoruba/Igbo/Hausa
• Commercial Instincts:Experience driving revenue, margins, or market sharein informal trade.