Head of Customer Support at Interswitch

Key Responsibilities
Operational Management:

• A significant operational area for the organization.

Policy Development & Implementation:

• Develop procedures and interprets and applies policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy monitor implementation of those procedures within the organization.

Budgeting & Costing:

• Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.

Data Collection & Analysis:

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

Leadership and Direction:

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and the broader organization's mission and vision; motivate people to achieve local business goals.

Project Management:

• Deliver small-scale or medium-scale projects while working within an established   program management plan.

Customer Service:

• Manages a medium customer service area or several discrete customer service sections with guidance from senior colleagues, developing and delivering activities and solving complex issues to meet customer service standards.

Academic Qualification(s)

• BS / MS degree any field of study

Experience (Number of relevant years):

• General Experience: Experience enables job holder to deal with the majority of situations and to advise others (Over 7 years to 10 years)

Managerial Experience:

• Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)