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  • Posted: Jun 7, 2023
    Deadline: Not specified
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    To Lead In Attracting, Developing and Retaining Superior Human Capital That Creates a Dramatic Business Advantage for Our Clients. OUR VISION The Vision is to remain as the reference point across Africa for proffering Human Resource Solutions.
    Read more about this company

     

    Head of Customer Service

    Key Responsibility

    • The Head of Customer service reports to the Supply Chain Manager and will coordinate activities relating to customers’ order processing and respond to customers complaints and questions.
    • The successful candidate is expected to assist customers with information about the brand products and services, take orders, and process returns.

    REQUIREMENTS

    • Higher National Diploma/Bachelor’s degree in Business Administration, Marketing or Mass Communication with at least five years’ experience in a similar role.
    • Proficient in Microsoft Office.
    • Must be familiar with ERP packages
    • Excellent communication and presentation skills

    Skills

    • Strong phone contact handling skills and active listening.
    • Excellent in interpersonal communication skills, both verbal and written.
    • Exceptional customer service skills.
    • Ability to multitask, prioritise, and manage time effectively.

    Method of Application

    Qualified candidates who possess the right competencies and are confident to fulfil our experience for this role should apply by sending their CV to resumes@kimberly-ryan.net using the job title as the subject.

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