Head of Acquisition Priority Banking at Standard Chartered Bank

Job Summary

• The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the Priority and premium segment, onboarding, uncovering customer’s needs and providing them with the right product & service solution from the full range of Retail Banking products offered.

Job Purpose

Oversight of Onboard NTB Priority and Premium Clients
 

• Onboard NTB and New To Segment (NTS) potential clients with multiple product needs (e.g. Wealth Management, Wealth Management OD, Mortgage)
• Engage NTB and NTS clients via leads sourced from sources like agency, alliances and owners of our Supplier & Buyer ecosystem
• Ensures that the applications meet the required standard
• Ensure the anomalies / errors / omissions are attended to before submitting the application to center.

Key Responsibilites

Strategy

• It is expected for the role holder to be customer centric and provide excellent customer service to complete customer’s experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs.

Business

• Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators.

Processes

• Ensure I remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”
  • Observe clear desk policy always

Risk Management

• Ensure money laundering requirement as follows:
  • Take all reasonable steps to verify and identify our customers e.g. completing Know Your Customer checklist for all customers
  • Retain adequate records of identification, account opening and transactions
  • Raise awareness of money laundering prevention by training all staff
  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing Suspicions to customers”.
• Monitoring of Branch registers to ensure compliance with standards.
• Ensure reduced / minimal operational irregularities.
• Monitoring of vault cash limit
• Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
• Analysis and reporting of management statistics

RISK MANAGEMENT & COMPLIANCE

• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, mis-selling, etc and comply with the same.
• Read, understand and comply with all provisions of the Group Code of Conduct.

Governance

• responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Local regulator - CBN

Key Stakeholders
Internal

• Relationship Manager
• Relationship Managers, and peers in Nigeria
• Senior Managers, Change Retail Analysis, Branch Operations Managers of all levels in the Business Units.
• CIB Team
• Communications Team
• Branches
• Credit
• Wealth Management team
• Group Internal Audit

External

• Clients & Regulators

OtherResponsibilites

• Embed Here for good and Group’s brand and values in Nigeria
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• Manage Conduct
• Manage Risk
• Stakeholder Management
• Effective Communication
• Regulatory Environment – Financial Services
• Addressing Customer Needs
• KYC

Qulifications

• Academic or Professional Education/Qualifications: Bsc / Masters Degree
• 18-20 years Sales Experience