Head - Customer Service / Sales at LadyBiba

Location: Mainland, Lagos

Job Description
Business Development Manager:

• Develop business and marketing plans to achieve company’s revenue goals and objectives
• Identify sales leads and contacts
• Assist company’s branding and media communication activities such as press releases, advertisements, marketing and website information updates.
• Analyze the current and past budgets, expenses, sales, revenues and product deficiencies in order to provide recommendations for business growth.
• Research for prospective clients and arrange for meeting, follow up with them in order to close business deals.
• Respond to clients’ needs and queries regarding the products in a timely fashion.
• Develop business proposals for new and existing customers.
• Planning and preparing presentations.
• Design customer retention strategies including interviewing them to take feedback and incorporate it into the growth plan
• Maintain a database of clients, referrals, prospects and presentations
• Develop and maintain a strong customer relationships in order to generate high volume of prospective clients.
• Manage customer calls and appointments effectively for new opportunities.
• Be updated with industry trends, Participate in industry forums, clients discussions and conferences as a representative of the organization
• Determine cross-selling opportunities among offices
• Write weekly operational reports and provide management with feedback copying the Human Resources Manager.

Customer Success Manager:

• Improve customer service experience, create engaged customers.
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Mentor and develop customer service teams and nurture an environment where they can excel through encouragement and empowerment
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and meet the approved target
• Maintain an orderly workflow according to priorities.

Job Requirements

• Bachelor's Degree / HND / OND. B.Sc in Marketing or related field is a plus.
• High School Degree.

Experience:

• 2 - 4 years
• Proven work experience as a Customer Success Representative or similar role
• Understanding of the quickbooks, shopify and google sheets
• Familiarity with consumer behavior principles
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Must be living in Okota environs or close by.
• Preferably a female.