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  • Posted: Apr 7, 2025
    Deadline: Not specified
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  • HR-EX Consulting provides affordable HR services and advisory to micro, small and medium enterprises. In short, we provide HR services to small businesses at a fraction of the cost of hiring a full-time staff. Perhaps you are a small business owner in a fast-growing business with a need to free up time to focus on growing your business? Understanding that small businesses are the growth engine of any economy, we at HR-EX really, really care about small businesses and are passionate about seeing them grow.
    Read more about this company

     

    Head, Client Service

    Job Summary

    • Are you a dynamic leader with a passion for client satisfaction and service excellence?
    • An innovative Insurance Brokerage Firm is looking for a Head of Client Service to lead our client-facing operations and elevate our service delivery.

    Key Responsibilities

    • Lead and manage the Client Service team to ensure top-tier customer experiences
    • Develop strategies to improve client retention and satisfaction
    • Oversee the handling of client inquiries, complaints, and feedback
    • Collaborate with underwriting and claims teams to ensure smooth client interactions
    • Analyze customer service trends and implement improvement initiatives

    Requirements

    • Bachelor's degree in Business, Insurance, or related field (Professional certifications are a plus).
    • Minimum of 5 years’ experience in client service or relationship management, preferably within insurance or financial services
    • Proven leadership and team management skills
    • Strong communication, interpersonal, and problem-solving skills.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their Application to: recruitment@hrexng.com using the Job Title as the subject of the mail.

    Note: Only qualified candidates will be contacted.

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