Hausa Speaking Contact Center Consultant at Integrated Corporate Services - ICSL

Job Description

• Handle customer complaints in Hausa Language or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support in Hausa Language
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle a high volume of calls

Qualifications

• Interested candidates should possess a Bachelor's Degree
• Minimum of 0 - 3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact centre industry.