Guest Service Agent at 234 Hospitality

Position Summary

• The 'Guest Service Agent' represents the hotel to the guest as the first point of contact and assist them throughout all stages of the guest's stay.
• The GSA will determine a guest's reservation status and identifies duration of guest stay, assist guests to complete registration cards, handle payment and then assigns rooms, accommodating special requests whenever possible.

Duties and Responsibilities

• Register guests, assigns guest rooms and accommodates special requests whenever possible.
• Assists in pre-registration and booking of rooms for reservations and is acquainted with cancellation procedure.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knowledgeable about room locations, types of rooms available, and room rates.
• Presents service options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knowledgeable about all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.

Prerequisites

• Bachelor’s Degree or equivalent in a relevant degree course.
• Minimum of two years’ experience in a similar role.
• Strong interpersonal skills
• Customer service skills
• Strong work ethic and organization skills.