Guest Relation Officer at Afriglobal Group

Description

We are looking for a Guest Relations Officer to provide high-quality service to our customers. You will address complaints and go the extra mile to make sure our customers are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our customer have an overall better experience.

Responsibilities

• Co-ordination of Reception, waiting areas to ensure suitable environment and ambience
• Co-ordination of Guest Relation duties and activities

   

• Ensuring e-mails and self-doctors are captured and sent as per schedule
• Ensure proper filing and Archiving of report in expected format

   

• Ensure usage of checklist and proper check-out
• Feedback management: Monitor administration of forms and submission.
• Analysis of feedback forms for Dispatch, Doctors and Clients
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. Pathfinding through test stages)
• Address customer complaints and escalate to Guest Relations Manager/ Regional Business Head when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Requirements

• Proven experience as a Guest Relations Officer
• Familiarity with Medical industry standards
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities (Verbal and Written)
• Excellent organizational and time-management skills
• Previous work experience will be an added advantage
• Residing close to Victoria Island will be an added advantage